Angela Lucas Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

▪ Develop new markets and expand existing ones with a primary focus on targeting new market opportunities▪ Development of new strategic partnerships ▪ Maintain solid relationships with key stakeholders to develop a whole of account view of existing and new business development opportunities▪ Stay on top of the competitive landscape, regulatory environment and relevant business trends and sharing insights with the wider business and our partners▪ Apply sales tools and processes… Show more ▪ Develop new markets and expand existing ones with a primary focus on targeting new market opportunities▪ Development of new strategic partnerships ▪ Maintain solid relationships with key stakeholders to develop a whole of account view of existing and new business development opportunities▪ Stay on top of the competitive landscape, regulatory environment and relevant business trends and sharing insights with the wider business and our partners▪ Apply sales tools and processes to effectively take advantage of existing and emerging opportunities Show less

Melbourne, Australia

▪ Lead continuous improvement activities to deliver measureable enhanced system, process or people outcomes▪ Apply expertise in defined project methodology to scope, understandrequirements, plan, build, deliver, implement, embed and track benefits of Broker Business initiatives▪ Collaborate with internal and external stakeholders to review progress and reset strategy to deliver optimised business process outcomes ▪ Coach and support leaders to deliver a fully embedded and… Show more ▪ Lead continuous improvement activities to deliver measureable enhanced system, process or people outcomes▪ Apply expertise in defined project methodology to scope, understandrequirements, plan, build, deliver, implement, embed and track benefits of Broker Business initiatives▪ Collaborate with internal and external stakeholders to review progress and reset strategy to deliver optimised business process outcomes ▪ Coach and support leaders to deliver a fully embedded and sustainable transitions to a new BAU▪ Use financial drivers to inform key decision making to achieve process improvement Show less

Melbourne, Australia

▪ Manage relationships with large affinity businesses▪ Manage the relationship with an outsourced claims provider, driving performance improvement and customer-centric claim capabilities▪ Seeking and responding to business opportunities via formal tender processes▪ Develop collaborative marketing plans and sales incentives to drive sales▪ Develop and execute learning strategies to grow front-line capability▪ Tracking sales performance, claims outcomes and SLAs and feeding… Show more ▪ Manage relationships with large affinity businesses▪ Manage the relationship with an outsourced claims provider, driving performance improvement and customer-centric claim capabilities▪ Seeking and responding to business opportunities via formal tender processes▪ Develop collaborative marketing plans and sales incentives to drive sales▪ Develop and execute learning strategies to grow front-line capability▪ Tracking sales performance, claims outcomes and SLAs and feeding insights into process and experience improvement▪ Monitoring insurance markets, including analysing and anticipating customer and competitor behaviours★ During this time, I grew an account from $2m to $38m (gross written premium) in 18 months whilst exceeding budgeted targets, year on year. In addition, I developed and implemented an industry-leading renewal process, sending renewals to customer via SMS. Show less

Melbourne Area, Australia

▪ Advise the business on compliance matters▪ Worked with the business on projects, ensuring that risks had been captured/managed and the appropriate level of compliance adhered to▪ Establishing an implementing the compliance framework▪ Coached the senior leadership team through risk profiling activities▪ Review of training and marketing material to ensure compliance and risk mitigation▪ Monitoring compliance legislation changes and conducting impact analyses▪ Level 2 and… Show more ▪ Advise the business on compliance matters▪ Worked with the business on projects, ensuring that risks had been captured/managed and the appropriate level of compliance adhered to▪ Establishing an implementing the compliance framework▪ Coached the senior leadership team through risk profiling activities▪ Review of training and marketing material to ensure compliance and risk mitigation▪ Monitoring compliance legislation changes and conducting impact analyses▪ Level 2 and 3 dispute resolution including Notices of Response where required▪ Responding to breaches and recommending appropriate action by the business★ In addition, I developed compliant internal Payment Card Industry Data Security Standards (PCI-DSS) processes and procedures and created an online compliance manual for the business. Show less

Melbourne, Australia

▪ Underwrite personal lines insurance risks, adhering to underwriting guidelines and standards▪ Build and develop relationships with customers/intermediaries by handling a range of queries and provision of advice▪ Handling Level 1 complaints, including reporting on compliance breaches▪ Quality monitoring calls handled by the business, providing coaching and feedback▪ Providing product, systems and advisory support to the Customer Care Centre and partners▪… Show more ▪ Underwrite personal lines insurance risks, adhering to underwriting guidelines and standards▪ Build and develop relationships with customers/intermediaries by handling a range of queries and provision of advice▪ Handling Level 1 complaints, including reporting on compliance breaches▪ Quality monitoring calls handled by the business, providing coaching and feedback▪ Providing product, systems and advisory support to the Customer Care Centre and partners▪ Rostering/scheduling staff within the Underwriting & Customer Satisfaction team★ Whilst in the team, I was awarded and recognised for superior teamwork and customer service and was asked to manage the team on a secondment as Team Manager, Underwriting & Customer Satisfaction. Show less