Supply of superior quality curtainsiders & load-restraint components for commercial vehicles to the European and Worldwide markets.

Supplying Accident Management companies with fleet for vehicle replacementNegotiation of Corporate Accounts and Account ManagementNegotiation of ratesAccount management Development of SLA'sComplaint resolution Business developmentRevenue management

Managing the operation of car rental at Manchester Airport. Training and coaching of staff on a daily basis.Negotiation of rates and NPS scoresBusiness development Revenue management Daily observations and feedback for staff.Fleet management Complaint resolution Account management

Leading teams through a difficult economic climate to achieve challenging service and sales results. This had also contributed to myself receiving the OBSESSED with customer service award.The creation of new ideas and revenue streams to increase profit and income. This has resulted over the years of the creation of new excursions, and ideas to improve excising events, resulting in increased sales and income.Implementation of new ideas in the aim of reducing UK received complaints. By training staff in areas of complaint handling and compensation skills. Development and coaching of staff from all backgrounds. I have trained staff within global induction courses maintaining a high standard of learning, development and feedback. I have the ability to compile, design & deliver training including: Induction Training; Sales Techniques; Public Speaking & Presentation; Body Language; Objection Handling; Follow Up; Customer Service; and Handling Difficult Behaviour.