Angel Capote Email and Phone Number

With over 25 years in Telecommunication experience, my journey from Customer Service Representative to Senior Product Support Specialist has been driven by a deep commitment to excellence and customer satisfaction. At the core of my work is a mastery of critical thinking using SQL and Linux, which I leverage to resolve complex technical issues and improve support processes. In the roles I have been involved I used skills such as system troubleshooting, technical analysis, finding financial and billing solutions to TAP/RAP/CIBER billing records exchanged between institutions in ensuring seamless product experiences for clients. The mission of providing dependable, innovative solutions aligns with my passion for technology and my dedication to fostering positive customer relationships. This dedication is reflected in the value I bring to teams and the broader goals of companies.