Angel Chen Email & Phone Number

Singapore

Singapore

Singapore

-Logistics operation• Reviewed custom clearance documents in advance before submitting to the forwarder to ensure compliance with relevant regulations and smooth customs clearance.• Created an excel tracker to ensure shipments are delivered on-time and provided timely shipment updates to customers.• Created a shared dashboard with related departments for order lead time, shipment status and logistic costs to provide the sales team for the live updates and budgetary management. Enforced the process changes in shipment requirement by setting MOQ of sea freight orders to reduce the logistic cost from 4% to 1% of sales.• Conducted yearly assessment of forwarder’s performance and raised RFQ for logistics service contract commercial bidding annually. -Order processing system management • Created a handbook for operating instructions of the order processing system.• Enforced the SOP of contract receiving, reviewing, and contracts signing to ensure the adherence to company policies and audit requirements.-3PL warehouse and inventory management • Conducted weekly inbound and outbound data matching to ensure 3PL’s execute regular reconciliation between physical stock and system stock through cycle counting and rigorous investigation of discrepancies.• Initiated random check of daily shipment to ensure the accuracy of order picking and packing to access 3PL’s KPI on a monthly basis. • Created excel formula template for verifying the billing data from 3PL for monthly invoicing to ensure billing accuracy. • Implemented new SOP for stock taking exercise to ensure the inventory accuracy and efficiency. Provided VBA scripts for daily inbound and outbound shipment reporting. -Planning and analysis Conducted analysis of sales data, lead time, developed production plans, inventory aging and supervised the implementation to optimize efficiency and productivity.• Established monthly report templates with excel formula with regular reviews of logistics functions.

Singapore

-Offer and supply• Selected the most optimal product range through market analysis for maximum profitability.• Generated weekly supply report that analyses shortage rate on item level to debrief on potential sales loss.• Forecasted sales numbers for allocated stocks directly from the warehouse during peak seasons for SG LAB, the highest turnover in South East Asia region. -Human management • Fostered and mentored a team of 8, with the key objective of instilling a positive and dynamic team culture, inspiring and advising teammates on their career prospects through monthly individual development meetings and annual reviews. • Instituted a framework for enhancing team operations, balancing between scheduling the team’s manpower needs and optimising productivity gains.• Assessed and recurited potential leaders who are evaluated to be a good fit for the team.• Trained and guided new teammates through onboarding programmes, validated the team’s achievements through performance management during year-end appraisals.• Conducted internal supply training for teammates to ensure that all teammates have a basic knowledge of supply and stock efficiency. -Business • Managed a P&L of 3.7 million SGD for TRG (Team Sports, Racket Sport, Golf) department in Singapore Lab, the largest revenue contributor for the TRG Sports consolidation in Singapore.• Planned the long-term commercial direction of TRG department. • Overhauled and revitalised the department’s revenue streams, turning around the department’s performance and through making bold business decisions and undertook sensible risks.• Forecasted daily sales targets and devised strategies to ensure that the department is on track to hitting targets.• Planned and re-designed the layout to ensure good visual merchandising and alignment with commercial strategies.-Operation • Led the store’s daily retail operation as a duty manager.

• Reviewed the market monthly forecast to ensure the target is given based on demand.• Managed stock life time and shortage, to ensure stock is healthy and does not have overstock.• Liaised with warehouse and other departments for product allocation to ensure having enough supply and replenishment to markets.• Defined and built a long lasting project around the sport community in the local area with strong relations around the sport in Singapore.• Satisfied the customers & users by providing a unique online & offline retail experience viaomnichannel actions.• Conducted weekly business performance analysis through the AWS Quicksight to evaluate business performance weekly.• Managed a P&L for over one million in annual turnover for Nature Hiking and achieved a 10% turnover growth.• Devise weekly sales targets and formulate sales forecasts.• Strategized marketing campaigns and business strategies to maximize sales.

Taiwan

• Led a team of 5 members to manage a scholarship fund of SGD 400,000 per year and achieved a budget implementation efficiency of 99% for three consecutive years.• Maintained control over project budgets and deadlines while keeping the team on-task to achieve projected targets. Also, finalized project financial records while collaborating with financial controllers and project executives.• Recruited students from Latin America and South Pacific Region and achieved a 20% increase in enrolment rate each year.• Conceptualized and designed content for the school's website and Facebook page.• Maintained a strong understanding of the educational programs offered by the school to successfully address inquiries related to the college anticipated career goals, educational programs, financial assistance and student services.• Managed crisis involving international students and cooperated with different departments to resolve the problem.

Taiwan

• Organized company files and created a support system to decrease workload and increase productivity. • Completed clerical duties such as sending emails to Ministry of the Interior National Immigration Agency.• Digitized records for physical files to facilitate updating and reviewing.• Managed a caseload of about 50 clients per day for visa applications.

Taiwan

• VoiceTube is the biggest English learning platform in Taiwan and has more than 30,000 videos on its platform. • Led a translation team to complete video translations from English to Mandarin on a daily basis.

Master Of Science - Ms, International Relations

Bachelor Of Arts - Ba, Applied Linguistics And Language Studies, 3.94/4

Activities and Societies: International Affairs Society (Member), Department badminton team (Member), World Vision (volunteer.

Exchange Student

Activities and Societies: Foreign Language Tutoring Program (coordinator)Scholarship Awarded: Global Exchange Scholarship