Angel Eason Email & Phone Number

New Orleans, Louisiana

Lead hiring process and coordinate performance management, compensation, communication and employee evaluation of staff. Develop and execute integrated sales, relationship, and credit strategies that are aligned with the business plan to achieve desired revenue, expense and service goals. Manage daily schedule to ensure proper staffing. Balance and maintain cash controls. Resolve escalations for employee and customer issues. Address and overcome obstacles between sales, training staff and owner to ensure goals were met. Initiated monthly sales and employee reviews.Increased sales 2% with implementation of customer focused sales strategies. Implemented sales goals and instituted a recognition program.Streamlined billing process resulting in an increase in collection on delinquent accounts by 15%.

West Palm Beach, Florida Area

Manage Inventory, Sales, Staffing, Product display and placement. Hold meetings to discuss strategy for upcoming week, Establish personnel training and development to standardize teaching methods, Manage daily class schedule to ensure proper staffing and student accomplishment, Balance and maintain cash controls. Resolve escalations for employee and customer issues. Address and overcome obstacles between sales, training staff and owner to ensure store goals were met. Implemented inventory controls for store use products resulting in 30% reduction of losses. Initiated monthly employee reviews.Streamlined Special ordering process producing 75% leaner order fulfillment and delivery rate. Solicited sales to ensure sales goals are met. Introduced controls for managing customer jewelry repairs and implemented inspections to ensure timeliness and company standards. Overhauled placement of merchandise to increase product awareness. Implemented sales goals and instituted a recognition program.

Charlotte, North Carolina

Establish and train team members on department processes and guidelines; proactively address department issues; Monitor and provide timely and consistent feedback to employees; Contribute and lead department discussions and meetings. Initiating interdepartmental interaction, as needed, to improve cross functional processes. Deliver timely results independently and as a leader of projects, balancing fact, logic and intuition to solve problems. Develop unique solutions and effectively present project data and results to drive consensus. Lead cross functional teams on developing action plans to mitigate material contract issues and risks. Maintain open communication with necessary stakeholders and executive leadership; Effectively communicate findings/recommendations to influence stakeholders to take corrective action of identified issues. Provides guidance on contract, business issues and reporting.Medicare Recertification ManagerThrough process efficiencies drove down aged unbilled by 85% or $2.1M in revenueOrganizational improvements increased productivity by 20%Implementation of Newsletter resulting in increased employee job satisfaction score of 2% As BA and SME of department implemented automated processes driving 16% leaner work force Received internal and external recognition for excellence in service and process management Medicare Order Fulfillment Manager:Decreased backlog 20% within 2 weeks, with an overall reduction of over 45% by end of quarterIncreased meeting customers order demand time by 9%Decreased customer order cycle time (input to delivery) by 8 hoursReceived external and internal customer recognition for excellence in serviceOther positions held:Order Fulfillment customer service representative

Overseeing general accounting functions, including, accounts reconciliation, and cash management. Administer all financial management systems, evaluating and integrating new applications. Closed and prepared monthly financial statements and audit reports. By collaborating with the audit team I was able ensure the accuracy and integrity of our financial information in support of the overall business objectives. Carried out internal audits to ensure regulatory and company compliance and operational efficiency. Review of credit and financial reports to determine customer eligibility. Consistently ensured collections of outstanding accounts to meet or exceed company baselines.

Prepared credit & financial reports. Handled all aspects of budgets and performed variance analysis in accordance with the company business plan. Compiled periodic financial reporting packages for senior management. Managed delinquency to align with company metrics and budget allotments.

Computer Engineering

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