Angel Fleet Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

-Password Resets, Account Unlocks and Troubleshooting in Azure AD, Active Directory, and many other programs within the Vitalant Ecosystem.-Managing Citrix Sessions, Printer Server Connections and so on.-Assist nation-wide users in troubleshooting and resolving issues with software.

Tempe, Arizona, United States

Glendale, Az

▪ Maintaining 75+ computer stations and troubleshooting any issues.▪ Monitoring LAN server traffic and maintaining quality speeds for all users. Addressing network issues.▪ Advising owner for potential upgrades based on client’s needs.▪ Performed all operations for establishment independently including; front desk, cashier/money drop, inventory and optimizing performance for clients

Phoenix, Arizona, United States

Documented all goals set and improvements towards clients goals within the parameters of the allotted time with the client.Coached client on life skills, communication and goal setting.

Accurately processes customers’ orders into the system, ensuring that all proper discounts, special pricing and/orarrangements, terms of payments and shipping details are properly applied to orders.▪ Maintains consistent metrics with regard to client satisfaction, responses per hour, and quality assurance while supporting upto 25 tickets per day.▪ Implemented and created the training documents for new & current employees, resulting in the customer experience andquality improving from 89% to 97% in Q2.▪ Worked with the business backend of USPS, UPS and Fedex. Sending RMA shipping labels to clients.

Phoenix, Arizona Area

▪ Conducted positive client relations by assisting customers with technical and billing issues. Remotely resetting routers,troubleshooting speeds, performance, and notifying of network outages.▪ Maintained a 95% First Call Resolution.▪ Maintained a 90% Call Satisfaction Rating based off of customer quality surveys.

Peoria, Arizona

Assisting with stocking and reformatting the stores appearance.

▪ In/Out of Home Custom Animal Care.▪ Maintained daily records of pet behavior, well-being, and interactions with other animals and people.▪ Maintained a 4.9/5 Star Review over 100 reviews.

▪ Created custom prop replicas; and graphic designs for online gaming organizations

Scotch Plains, Nj

▪ Phone and email support for client on-boarding and data migration to Salesforce. Data entry within Salesforce; proficient navigating account hierarchy, contracts, and category optimization to improve client information management.▪ Compiled and analyzed comprehensive doctor's reviews detailing: licenses, board certifications, and personal patient reviews from many distinct sources.▪ Reviewed contractual decisions with customers, provided detailed feedback and information regarding applicable company policies and contract guidelines.

Jersey City, Nj

▪ Staffing and interviews, employee scheduling, timesheet review, training and mentoring.

Montclair, Nj

▪ Maintained positive customer satisfaction, food preparation including lattes, espressos, cappuccinos, food plates.

Kearny, Nj

▪ Filed mail according to USPS guidelines. Memorized all routes and aided other carriers by completing route pivots or assistance in their areas.

Erie, Pa

▪ Performed customer check-out, and provided information for promotional cards and rewards.

Erie, Pennsylvania Area

▪ Multi-Line call support. Answered customer calls, reviewed their situation or concerns, directed their call to the appropriate representative after setting customer expectations or requesting additional information.▪ Responded to a variety of calls including new customer orders, existing order support, mailing list and subscription changes.

Oil City, Pa

▪ Data Entry of sensitive US Census information. Fulfilled confidential data requests for clients.▪ Coordinated in house appointments and maintained persistent communication with clients.