Managed and orchestrated day-to-day operations of delivering the examination to ensure maximum efficiency and quality of Standardized Patient performances throughout the duration of the examination, promoting fairness across all examinees.● Trained Standardized Patients in all aspects of case portrayal, including delivering case details, physical simulation, affect and realism, in a high stakes medical licensing exam.● Supported the screening and hiring process for potential standardized patients, interviewing candidates both in-person and via telephone and email communication.● Facilitated large-group training sessions for new hires and existing employees, to ensure knowledge of regulation changes is up to date and reinforced in a positive manner.● Provided guidance and feedback to Standardized Patients based on assessment of live observation and video and made recommendations for improvement or remediation to ensure ongoing improvement.● Developed in-house audio-video presentations through PowerPoint, edited and produced training videos.

● Operated multi-video tracking and recording system for a state-of-the-art medical testing facility, while working collaboratively in a team environment.● Reported incidents and solved problems in real-time, in collaboration with team members.● Trained new control room operators to perform functions consistently.● Diagnosed and fixed computer issues in a timely manner during high stakes exam.

● Coordinated administrative and production services to ensure operations running smoothly.● Trained over 250 Chicago residents in both groups and on a one-on-one format to teach them how to use the video equipment to create a production-ready television show.● Managed video equipment reservations through in-person and phone call booking system.● Oversaw lending of video equipment packages, ensuring equipment returned in same condition as when checked out.