•Responsible to monitor and maintain the computer systems and network •Plan, organize, control and evaluate IT and electronic data operations•Training and coaching employees, communicating job expectations and appraising their performance•Install and configure cctv surveillance systems.•Design, develop, implement and coordinate systems, policies and procedures•Identify problematic areas and implement strategic solutions in time•Troubleshoot system and network problems and diagnose and solve hardware/software faults.•Audit systems and assess their outcomes•Preserve assets, information security and control structures•Diagnose, fix and replace printer/copiers parts as required.•Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.•Run network applications to support systems and users.•Respond within agreed time limits to call-outs.•Set up new users' accounts and profiles and deal with password issues.•Configure user rights for various applications.•Prioritize and manage several open cases at one time.•Rapidly establish a good working relationship with other professionals in order to make necessary repairs.•Follow diagrams and written instructions to repair a fault or set up a system.•Test and evaluate new technology.

•Responsible to monitor and maintain the computer systems and network •Install and configure computer systems.•Troubleshoot system and network problems and diagnose and solvehardware/software faults.•Diagnose, fix and replace printer/copiers parts as required.•Diagnose hardware/software faults and solve technical problems,either over the phone or face-to-face.•Run network applications to support systems and users.•Respond within agreed time limits to call-outs.•Set up new user mail accounts.•Configure user rights for various applications.•Prioritize and manage several open cases at one time.•Rapidly establish a good working relationship with other professionals in order to make necessary repairs.•Follow diagrams and written instructions to repair a fault or set up a system.•Test and evaluate new technology.

•Responsible to monitor and maintain the computer systems and network •Install and configure computer systems.•Troubleshoot system and network problems and diagnose and solve hardware/software faults.•Diagnose, fix and replace printer/copiers parts as required.•Diagnose hardware/software faults and solve technical problems, either over the phone or face-to-face.•Run network applications to support systems and users.•Respond within agreed time limits to call-outs.•Set up new user mail accounts.•Configure user rights for various applications.•Prioritize and manage several open cases at one time.•Rapidly establish a good working relationship with other professionals in order to make necessary repairs.•Follow diagrams and written instructions to repair a fault or set up a system.

• Team player, self-starter, quick learner.• Generating Test Scripts in DevTest platform for Smoke, BlackBox, IOP and Integration Test.• Software Quality Test in all phases of product life cycle development.• Strong emphasis in Unified Communications (call control integration with UC clients).• Unit Testing, Integration, Functional Testing, Non Functional testing, User Acceptance Testing.• Assess quality and reliability of software incorporated in Plantronics products(BT,USB).• Plantronics cross-platform SDK Component evaluation for third parties..• Evaluate product conformance to specification and market requirements. • Strong emphasis in Software/Bluetooth/USB/DECT projects• Platforms Windows OS, OSX, Android, Windows Phone, iOS.• Basic Experience with Citrix VDI and Dell Wyse devices• Tools used: Jira, DevSuite, CodeIngniter Web Framework, IIS Windows Server, HTML 5+ CSS3

- Correctly identifying malfunctioning components.- Installing and configuring computer hardware, operating systems and software.- Maintaining computer systems and networks. Remote and On-site solution.- Identify and replace malfunctioning electronic components.- Ability to explain technical issues to non-technical clients.- Diagnose and maintenance computers, laptop.- Diagnose and fix printer and printing problems- Identify and replace malfunctioning mechanical components.

- Correctly identifying malfunctioning components.- Installing and configuring computer hardware, operating systems and software.- Maintaining computer systems and networks. Remote and On-site solution.- Identify and replace malfunctioning electronic components.- Ability to explain technical issues to non-technical clients.

- Ability to explain technical issues to non-technical clients.-Diagnose and maintenance computers, laptop.-Diagnose and fix printer and printing problems-Identify and replace malfunctioning mechanical components.