Ensure and guarantee the Customer Satisfaction through a proactive communication, quick and efficient response to quality issues and customer requirements, providing evidences of corrective actions and process improvement to gain the necessary confidence of the customers.1) Monitoring of customer portals to ensure compliance of applicable quality requirements to maintain conformity of customer specific requirements.2) Gather, review, process and analyze customer performance data to… Show more Ensure and guarantee the Customer Satisfaction through a proactive communication, quick and efficient response to quality issues and customer requirements, providing evidences of corrective actions and process improvement to gain the necessary confidence of the customers.1) Monitoring of customer portals to ensure compliance of applicable quality requirements to maintain conformity of customer specific requirements.2) Gather, review, process and analyze customer performance data to prepare and distribute monthly reports to improve quality scorecard performance.3) Conduct internal audits to drive process standardization, waste elimination, continuos improvement. 4) Champion problem solving and root cause activities with multifunctional teams to properly prepare and reply in timely manner to customer's reports / requirements to meet customer expectations. 5) Champion the development and implementation of appropriate countermeasures of customer issues6) Strategically lead customer performance improvement projects leading the efforts to increase HGM capability of meet customer's expectation. Projects may include: process analysis, value stream mapping, process capability and throughput analysis, 6 - Sigma, 5S and Kaizen events.7) Drive "Zero Defect" mentality within all HGM´s, support areas and production associates8) Work together with APQP Engineering to ensure all PPAP information and required data is submitted on time and in compliance of customer specific requirements.9). Travel to customer locations to resolve and understand quality problems. Show less

Arneses automotrices.

Coordinador para la solución de problemas con el cliente"Bombardier", y coordinador de auditorias internas. LPA´S & VDA.