Managed a team of 10 Application Support Analysts as part of the Associate Services group in IT. Managed a single team of technical contributors, responsible for the effective coordination and execution of the work of the team, focusing on annual objectives. Worked with team Arvest digital transformation to Google Cloud Platform with all on premise applications. Migrating all Asssociate Applications to Google Cloud.• Provide the technical oversight and leadership necessary to accomplish work with necessary understanding and alignment with peer unit leaders.• Provide guidance to ASAs on complex application support issues, establish and implement software patching schedule, server upgrades, software configuration, and vendor software installation.• Responsible for all performance related activities, including performance reviews. Provide input to compensation decisions.• Identify areas of risk and create and update remediation strategies, disaster recovery, and business continuity or escalate as necessary• Ensure delivery against agreed upon SLAs and overall service delivery of operational activities. Reviews and approves any request prioritizations.

The Application Systems Administrator is involved in assisting with process reviews, configuring enterprise system applications and processes, and fully understanding the capabilities of assigned systems and softwares. These collaborative efforts create value for the Bank by significantly altering internal processes and fully utilizing existing technologies.

Supervised a team in the corporate expansion of DocuSign .Worked on integration of over 400 templates from FIS to Docusign. Also helped implement APIs and connections between the mortgage, Bank, Docusign, and OnBase system to streamline the e-signature Process from client to storage.

As a System Applications Administrator III. this team member is responsible for the implementation, as well as the long term maintenance and support of assigned application (s) throughout their lifecycles. This includes related servers, databases, appliances and devices. This level team member is a SME (subject matter expert) on behalf of the system owner. Works with lower level administrators and creates documentation to provide guidance on all systems.

team member is responsible for the implementation, as well as the long term maintenance and support of assigned application (s) throughout their lifecycles. This includes related servers, databases, appliances and devices. It is expected that this team member becomes a SME (subject matter expert) on behalf of the system owner.• Providing user support for daily business processes and procedures, as they relate to assigned systems• Managing user access and the general application configuration, security and uptime• Monitoring vendor communications for updates to the application• Testing and evaluating upgrades and new functionality• Assisting other system administrators with system integrations and customizations• Monitoring and reporting of assigned systems, including critical response (may include after hours)• Documentation of svstem configuration and processes related to svstem• Ensuring compliance with internal and external policies, procedures and regulations including but not limited to:• Vulnerability management• Redundancy for Disaster Recovery• Proper handling of sensitive data

Applications Systems Administrator is a position which requires skills in multiple areas of IT applied in a dynamic work environment with emphasis on application and hardware support for broadcasting systems. Candidate must possess working knowledge of servers, network components, operating systems, audio/visual systems, and business applications. Knowledge of Broadcast related IT systems is required. Responsible for performing requirements definition, hardware / software design and configuration, as well as support and issue resolution on various IT components. Possess strong verbal and written communication skills for daily interaction with internal customers• Proactive approach to maintaining application performance across a variety of servers and network components in two locations within the state. • Strong troubleshooting skills and ability to resolve complex technical issues in a timely manner, working either in-person or remotely.• Work with 3rd party providers in their responsibilities to resolve issues in a timely manner as dictated by commitments and deadlines. • Define and analyze systems requirements based on understanding of business needs.• Design hardware and software solutions to meet business and system requirements.• Work with 3rd party vendors in planning and implementing new technologies as well as upgrades to existing technology.• Consistently maintains up-to-date and appropriate documentation on the IT and Broadcasting ecosystem. • Application installation, configuration, and support, including some database administration.• Hardware relocation, deployment and configuration. • Close interaction with in-house customers across various departments and at all levels of the organization. • Commitment to keeping personal skillset up-to-date and relevant to the company’s IT environment.

● Monitored service delivery compliance to budget, quality standards, andcustomers and/or internal businesses/end user requirements. Provided IT infrastructure and/or application infrastructure life cycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry● Worked with the key customers and/or internal businesses/end user representatives to retain customers and improve/create business. ● Proficient in daily operations room activities including data server room duties, print services, ID card services, and security services as well as software such as Microsoft Excel, Access, Office, Outlook and Printmachine.

● Served as a squad leader in charge of technical services on computers, radios, and blue force tracker military GPS systems.● Combat Veteran, Served in Operation Iraqi Freedom and Operation Enduring Freedom in 2008 and 2009● Mentored and guided over 30 marines through their early military careers as part of the Marines Corps Enlisted Mentoring Program ● Relevant Awards/Medal/Ribbons: Navy Unit Commendation Medal, Selected Marine Corps Reserve Award x2 with M for Mobilized ,Iraq Campaign Medal x2, National Defense Medal, Global War on Terrorism Medal, Overseas Deployed Medal