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Inspirational and goal-oriented team leader. True believer of a happy working environment is the best drive for business productivity. Strong sense of directing policy to incentivize employee’s productivity and utilizing date in day-to-day operation. Seek for opportunity in where passion, management experience, teamwork and people operation skills would truly make a difference.
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Center ManagerThinktank Learning, Inc Nov 2013 - Nov 2016Palo Alto, Ca-- Lead a team of more than 30 staff to achieve center operational and sales goal.-- Oversee the work flow of sales team and services team, assigned proper resources to serve more than 800 hundred of local students from junior high to community college.-- Manage annual budget, control cost, monitor cash flow, and maintain long-range financial plans.-- Enforce policies and procedures to maintain high standard customer service standards. -- Establish Operational Staff Evaluation form to drive operational change based on company KPI.-- Encourage positive and supportive working culture to boost employee morale.-- Achieved sales revenue of 2.39 million in fiscal year 2014.-- Selected to be on the Service & Operation Committee to direct policy making and development.-- Directed a team of instructors and consultants to create the Middle School Summer Program. -
Center DirectorIvymax Inc Jun 2013 - Oct 2013Cupertino, Ca-- Led my team to achieve and pass center-wide sales quota by organizing sales/marketing events, promotional seminars and workshops.-- Trained new sales/operation staff.-- Oversaw the work flow of the whole administrative, sales, and service team which included instructors, counselors and interns.-- Researched analyzed insights on market demands and trends, analyzed competitive landscape, and recommended marketing strategies and tactics to Senior Management.-- Reviewed cost/benefit report, evaluated and interpreted financial data to forecast investment/reward and prepared management reports.-- Established a SOP to standardize sales operations throughout the company.-- Collaborated with IT developers to improve efficiency of tracking leads and sales. -
Center DirectorIvymax Inc Sep 2012 - Jun 2013Irvine, Ca-- Boosted sales number by 300% after 5 months by reconnecting with local schools and PTAs to rebuild company brand.-- Rebuilt the service department through the rehiring and retraining of qualified individuals. -- Reduced client complaints by presenting actionable solutions, reducing the overall complaints by over 50%. -- Hosted fundraising and open house events to regain and cultivate customer trusts.
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Associate Center Director/General CounselorIvymax Inc Mar 2010 - Jun 2012San Marino/Arcadia, Ca-- Worked with a team of more than 10 people to determine location of center and recruiting to develop the market.-- Worked with teachers and consultants to develop curriculum that fit local need.-- Achieved 105% of sales quota in first year of opening.-- Enacted strategic and academic strategies to help international students achieve their goals.
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Esl InstructorExcel Institute Sep 2009 - Feb 2010Arcadia, Ca-- Customized curriculum to fit student age groups and English proficiency.-- Assisted Principal and full time instructors with administrative tasks such as printing, copying and supervising the after-school program.
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Research Assistant (Data Analysis)Cedar Research Center, University At Buffalo Sep 2008 - May 2009Buffalo/Niagara, New York Area-- Entered data and detected errors for New York State USPS mail sorting system.
Angel Shi Skills
Angel Shi Education Details
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Economics -
Dalian University Of Foreign LanguagesEnglish, Minor In Business
Frequently Asked Questions about Angel Shi
What is Angel Shi's role at the current company?
Angel Shi's current role is Center Manager at ThinkTank Learning, Inc.
What is Angel Shi's email address?
Angel Shi's email address is a8****@****ail.com
What is Angel Shi's direct phone number?
Angel Shi's direct phone number is +140841*****
What schools did Angel Shi attend?
Angel Shi attended University At Buffalo, Dalian University Of Foreign Languages.
What are some of Angel Shi's interests?
Angel Shi has interest in Social Services, Civil Rights And Social Action, Education, Environment, Science And Technology, Human Rights, Health.
What skills is Angel Shi known for?
Angel Shi has skills like Higher Education, Microsoft Office, Teaching, Public Speaking, Data Analysis, Financial Analysis, Leadership, Powerpoint, Microsoft Excel, Tutoring, Training, Research.
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Angel Shi
Air Quality Consultant At Ramboll| Sustainability | Making Positive Environmental ImpactsDurham, Nc2duke.edu, ramboll.com
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