Angel Sofia Email & Phone Number

CAREER OVERVIEW• Around 14.2 Years of experience in Business Analysis, Project Management ,Data Analyst, Software Testing, scrum master and training.Experience in designing BPM and Analytical tool• Experience in designing workflow using pega tool and played a role of QA tester and trainer for the same• Experience in designing SLA, KPI ,Dashboards and transactional level goverance reports using Tableau and Spotfire analytics tools• Domains worked on in Finance & Accounting, Healthcare , pharmacy and Human resource & Payroll• Working as a Manager Projects in Cognizant Technology Solution, Bangalore• Hands on experience in guiding and managing cross-functional teams, vendor management and projects across global sites• Spearheaded as Business Analyst, gathering business requirements and providing IT solution to build tool capability for meeting customer needs• Experience in perfroming scrum master deliveries by managing user stories in Azure Devops and JIRA• Expert in negotiating and Liaising between clients, business teams, technology teams and support team• Experienced in preparing Business solution Document, Change request documents, solution proposal documents , process maps using Visio ,project plan , test plan, writing QA/UAT test cases• Good understanding of SDLC like Water fall and Agile• Exposure to Application Lifecycle Managemnet (ALM) tools like Testopia, bugzilla , Teamforge, JIRA and Azure Dev ops• Experience in providing Demo’s and Training to customer on new implementations• Travelled to multiple countries like USA, Canada, Muscat, China and Netherlands for requirement gathering Workshops• Trained people and stabilized the process after transition to U.S on accounts payable for Client

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  Stella Maris College

  Bachelor Of Commerce (Bcom)