Angelos Vardakis Email & Phone Number

Nea Smyrni, Gr

Athens, Attiki, Greece

TravelStaytion is one of the fastest growing holiday rentals platforms for professionally managed properties globally. With headquarters based in London, it is the first hub that showcases and promotes a full range of Host Reception Services. Travellers will not only be booking a property, but also a range of services provided from the host to elevate their stay and experience.With a growing portfolio of over 85000 stunning properties in over 650 destinations worldwide, over recent… Show more TravelStaytion is one of the fastest growing holiday rentals platforms for professionally managed properties globally. With headquarters based in London, it is the first hub that showcases and promotes a full range of Host Reception Services. Travellers will not only be booking a property, but also a range of services provided from the host to elevate their stay and experience.With a growing portfolio of over 85000 stunning properties in over 650 destinations worldwide, over recent years TravelStaytion has built a reputation of offering only the best to their guests, by teaming up with verified and highly professional property owners and managers.http://www.travelstaytion.comResponsibilities:Assisting customers with the implementation of Travelstaytion products and services.Enable connection to the different OTAs & Provide advisory on OTAs, services and productsEngage customer assigned in order to understand their strategy and help them growRelationship management RetentionDevelop and maintain collaborative relationships with key clientsRecording and solving customer problems and queriesEngage with possible churning client to understand their reasons and try to maintain the relationshipEstablish and maintain active and constructive relationships with other teams in the organization to achieve better resultsTake feedback from customers and share it internally with the Product & Commercial DepartmentWork with a system as Hubspot and organize the daily records to keep track of the full management cycle. Show less

Athens, Attiki, Greece

Processing all reservation requests, changes, relocations and cancellations. Identifying guest reservation needs and determining appropriate solutions. Accommodate and document special requests. Answering questions about property facilities/services and room accommodations. Following sales techniques to maximize revenue. Input and access data in the reservation system. Following proper escalation procedures when addressing guest concerns.

Loggia is B2B enterprise part of Webhotelier and PrimalRes, a cloud-based software SaaS for the Vacation Rentals industry. It comprises a PMS that automates all day-to-day activities and tasks.Work with system as Zendesk and organize the daily records to keep track of the full management cycle.https://www.webhotelier.net/loggiaCustomer onboarding excellence and product training.Analyzing and reporting software malfunctions.Identify and qualify potential leads… Show more Loggia is B2B enterprise part of Webhotelier and PrimalRes, a cloud-based software SaaS for the Vacation Rentals industry. It comprises a PMS that automates all day-to-day activities and tasks.Work with system as Zendesk and organize the daily records to keep track of the full management cycle.https://www.webhotelier.net/loggiaCustomer onboarding excellence and product training.Analyzing and reporting software malfunctions.Identify and qualify potential leads through market research and targeted outreach.Conduct product demonstrations and presentations to showcase the features and benefits of the SaaS solutions.Building and maintaining relationships with customers, managing customer accounts, and responding to customer inquiries, ongoing support ensuring satisfaction. Show less

Rethymno, Crete, Greece

My main responsibilities working as a receptionist at Iberostar Creta Panorama were greeting guests and providing them with information and assistance during their stay at the hotel. Me and my colleagues were the first point of contact for guests and our crucial role was to ensure a positive experience.The nature of my work included the tasks below:1. Responsible for checking guests in and out of their rooms, providing them with room keys, and answering any questions… Show more My main responsibilities working as a receptionist at Iberostar Creta Panorama were greeting guests and providing them with information and assistance during their stay at the hotel. Me and my colleagues were the first point of contact for guests and our crucial role was to ensure a positive experience.The nature of my work included the tasks below:1. Responsible for checking guests in and out of their rooms, providing them with room keys, and answering any questions they may have.2. Provide guests with information about the hotel, local attractions, and restaurants.3. Process payments for room charges and other hotel services.4. Perform a variety of administrative tasks, such as filing, data entry, and maintaining records.5. Manage and handle guest complaints to resolve any issues in a timely and efficient manner.6. Ensure compliance with company rules and regulations in the reception area. Show less

Rethymno, Crete, Greece

Rethymno, Crete, Greece

Rethymno, Crete, Greece

1. Greet all guests in the lobby in a warm and professional manner, make them feel welcome, and anticipate their needs before they arise.2. Recognize all returning and VIP guests, and welcome them back.3. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.4. Assist guests with their luggage and acknowledge them by name.5. Make deliveries to… Show more 1. Greet all guests in the lobby in a warm and professional manner, make them feel welcome, and anticipate their needs before they arise.2. Recognize all returning and VIP guests, and welcome them back.3. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures.4. Assist guests with their luggage and acknowledge them by name.5. Make deliveries to guest rooms as instructed.6. Store and retrieve luggage and other objects for guests. Show less

Rethymno, Crete, Greece

1. Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail.2. Satisfying patron requests in a timely manner.3. Assessing customer preferences and making drink recommendations.4. Providing a positive and friendly guest experience by interacting with patrons.5. Balancing cash receipts.6. Keeping a well-stocked bar with an adequate supply and accessories.7. Cleaning the bar, tables, chairs, and work area… Show more 1. Taking beverage orders from customers or wait staff and serving drinks as requested, paying extreme attention to detail.2. Satisfying patron requests in a timely manner.3. Assessing customer preferences and making drink recommendations.4. Providing a positive and friendly guest experience by interacting with patrons.5. Balancing cash receipts.6. Keeping a well-stocked bar with an adequate supply and accessories.7. Cleaning the bar, tables, chairs, and work area to maintain a sanitary environment.8. Organizing the bar area to streamline drink preparation and inventory. Show less

Marketing & Communication, Digital Marketing

I graduated from the Department of Marketing & Communication in 2021 with an in-depth understanding of concepts such as vision, strategy.

Erasmus+ Exchange Programme, International Marketing

Few words can't describe this unique experience but what I gained the most is: •Daily use of English language in studies and in everyday.