Angela Akin Email and Phone Number

Implemented strategic relationship management and personalized client engagement, boostingcandidate retention rates and surpassing industry standards; continually secured performancerank in 10% of company.Orchestrate the placement of over 100 healthcare professionals and achieve top placementrates by engaging passive candidates in a competitive market.Spearhead the design and execution of extensive engagement strategies for healthcareprofessionals across various… Show more Implemented strategic relationship management and personalized client engagement, boostingcandidate retention rates and surpassing industry standards; continually secured performancerank in 10% of company.Orchestrate the placement of over 100 healthcare professionals and achieve top placementrates by engaging passive candidates in a competitive market.Spearhead the design and execution of extensive engagement strategies for healthcareprofessionals across various specialties while ensuring alignment with role requirements andorganizational objectives through detailed job descriptions and strategic recruitment planning.Enhance engagement strategies in collaboration with Account Managers and hospital leaderswhile focusing on aligning recruitment strategies with client satisfaction and organizationalgoals, reflective of managing cross-departmental collaborations in customer success roles.Tailored engagement and communication strategies to meet the evolving needs of healthcareprofessionals which demonstrates adaptability and a deep understanding of customer needs;eclipsed 85% client retention rate, 30% above company average.Forged strong referral networks to fuel business expansion and sustain high levels of clientretention through exceptional candidate placements.Routinely exceed performance metrics including over 150 calls, 5-6 hours of talk time, 50+submittals, and 500+ outbound texts by implementing competitive analyses and performancebenchmarking to refine recruitment tactics.Formulate prospecting strategies using CRM tools for effective communication with potentialcandidates, thereby expanding the sales network. Show less

Provided essential support during the COVID-19 crisis by overseeing the recruitment ofhundreds of healthcare workers to address urgent staffing shortages which demonstrates strongcrisis response and customer engagement skills.Aligned recruitment initiatives with the director’s strategic goals, enhancing support in a high-pressure environment and showing an ability to adapt strategies to meet customer needseffectively.Developed and managed a comprehensive tracking… Show more Provided essential support during the COVID-19 crisis by overseeing the recruitment ofhundreds of healthcare workers to address urgent staffing shortages which demonstrates strongcrisis response and customer engagement skills.Aligned recruitment initiatives with the director’s strategic goals, enhancing support in a high-pressure environment and showing an ability to adapt strategies to meet customer needseffectively.Developed and managed a comprehensive tracking system using Excel for team performancemetrics which demonstrates proficiency in data analysis and reporting, key for making informeddecisions in customer success roles.Took charge of recruitment operations, allowing the director to concentrate on strategicinitiatives, showing capability in managing and leading business operations with a focus onoptimizing customer (candidate) experiences.Utilized advanced organizational tools such as Outlook, Excel, Word, and PowerPoint tomanage daily recruitment tasks and directorial support efficiently.Transformed the existing follow-up system by converting a backlog of thousands into astrategically timed, efficiently managed daily schedule that drastically improved operationaleffectiveness.Enhanced communication with frontline healthcare professionals including establishing trust andeffectively managing administrative and emotional challenges, akin to managing customerrelationships in high-stress situations.Acted as an advocate for nurses throughout their tenure by solving administrative, emotional,and logistical issues to enhance their focus on patient care.Developed a deep, trusting relationship by matching the director’s work style andcommunication approach to create an effective and supportive partnership during anunprecedented global challenge. Show less

Guided and nurtured young gymnasts by integrating extensive training with personaldevelopment, tailoring strategies to individual needs, a direct parallel to crafting personalizedcustomer success strategies.Formulated and implemented science-driven, personalized training strategies to maximizeathlete performance, mirroring the customization needed in customer success to achieve highsatisfaction and retention rates.

Developed trust-based relationships that fostered confidence and performance, foundationalskills for managing long-term customer relationships and enhancing client satisfaction.Advanced personal and athletic growth by providing a supportive environment, similar tofostering customer growth and success through strategic support and engagement.Established deep connections with athletes by appreciating their personalities, preferences, andmotivations to develop a coaching… Show more Developed trust-based relationships that fostered confidence and performance, foundationalskills for managing long-term customer relationships and enhancing client satisfaction.Advanced personal and athletic growth by providing a supportive environment, similar tofostering customer growth and success through strategic support and engagement.Established deep connections with athletes by appreciating their personalities, preferences, andmotivations to develop a coaching approach that resonated on a personal level.Monitored and responded to athlete feedback to fine-tune coaching methods, analogous toadapting customer success strategies based on client input and performance metrics.Applied targeted problem-solving to meet unique developmental challenges, showcasing anability to address and resolve customer issues effectively.Collaborated with parents to align training goals, akin to working with stakeholders to ensurethat customer objectives are met and supported.Cultivated a reciprocal growth environment, where the dynamic of teaching and learningbetween coach and athlete enriched both parties, thereby facilitating ongoing personal andprofessional development. Show less

• Selected in the highly competitive intern program to apprentice with executive personnel.• Assisted in the retail sector to implement campaigns and attend to customers.

• Encouraging individual growth and fostered socialization for children aged 8-10.• Executed camp counselor responsibilities with emphasis on attentive guidance, mentorship, and council.• Designed and directed curriculum for camp gymnastics program.