As Chief Learning Officer, I architected the strategy and managed the design, development and delivery of sales force training solutions for clients in the pharmaceutical/biotech industries, overseeing cross-functional teams in their contributions to the delivery of successful training programs that move the needle.Separate from client-focused initiatives, I play an integral role in new product development, strategizing, researching, and ultimately creating new learning solutions to meet ever-evolving client and market needs.

Quantum Learning, Inc. provides research-based sales, marketing and innovation solutions exclusively for the pharmaceutical, biotech, medical device and information technology industries.As Director of Total Customer Experience, I was responsible for developing and maintaining client relationships for selected pharmaceutical/biotech accounts, ensuring overall customer experience was top-notch, from development of proposals to delivery of awarded business.Additionally, I was responsible for learning strategy and instructional design of all projects delivered to selected accounts.

Strategist, content writer, and project manager for proposals and presentations developed to acquire new business in the healthcare industry. Includes management of all phases of the proposal development process to ensure strategic solutions are aligned with client goals and objectivesResearched client needs, drafted briefs, and ultimately wrote final proposals for client delivery. Maintained a heavy workload under tight deadlines, managing an average of a dozen separate proposals at a timeAs team lead, maintained responsibility for operational facets of the strategy team, including workload management, vetting opportunities, reporting department progress toward goals to the executive team, establishing and maintaining efficient processes, monitoring industry trends, and mentoring team members to achieve successLed cross-functional groups of peers, including business development, creative, design, learning/performance, event producers, pricing analysts, and project managers in their contributions to proposal development. Collaborated with Meredith Corporation sister agencies to provide solutions that leveraged skills sets across the wider organization

Managed multiple proposal/presentation projects from inception to completion, including managing all timelines and phases of proposal production, ensuring that proposed solutions align with client objectives.Wrote technical and creative content for proposals, while researching and collaborating with internal resources, partners, and third party vendors to gather information as necessary to complete proposals.Led cross-functional groups of peers, including business development, creative, design, and learning/performance, event producers, pricing analysts, and project managers in theircontributions to proposal development.

Effectively managed time and set priorities while working on various stages of book production, including product development, manuscript acquisition, layout/design, copyediting, typesetting, image research/acquisition, proofreading, and indexingInvited and contracted hundreds of academic professors, subject specialists, freelance writers, translators, and editors to contribute to projects, managing and maintaining strong working relationships with all contractors and editorial contributorsTracked projects using Access databases; created and managed schedules under tight deadlines; accounted for project spending while keeping costs at or under budgetServed as a content specialist to both external and internal composition vendors, evaluating page proofs and application files in preparation for delivery to the printerProjects- Project manager for Scribner’s New Dictionary of Scientific Biography (2005-2007), managing nearly 1,000 contributors and 830 entries for this “year maker” title- Successfully managed the Contemporary Musicians series (2002-2006), releasing 6 volumes of new content a year