Angela Baack Email and Phone Number

• Preformed premium, “step above” customer service• Managed premium one-on-one service from landing to boarding• Assisted Concierge Key members one-on-one during their entire time at the airport• Acted as exclusive one-stop reservations agent for Concierge Key members• Dedicated premium one-on-one ramp to ramp transfer service• Managed “5 star” service for elite, invitation only, travelerso Car service coordinationo Re-accommodation management

• Insured the highest quality of service to the airlines most prestigious VIP club members. • Actively involved in all phases of the Business and Leisure air travelers experience: Reservations, Ticketing, Upgrading, Seat assignments, Rerouting Club membership sales Business center management• Oversaw High-Profile client coordination

• Hotel and guest services: Front Office and client relationship management specialist Reservations coordinator Restaurant and banquet server Cocktail Server Private party coordinator• Duties also included public relations facility tours and conferences

• Office Management:  Invoicing and purchasing  Accounts payable and production reporting Reception duties and Appointments Managed insurance processes Managed all client and public correspondences (including mailings) New products and vendor management• Dentist’s assistance (chairside procedures and laboratory work)• Patient challenges advocate