Angela Buford Email and Phone Number

•Project Engineer for the Geo-spatial Intelligence tool Request for Information Generator Tool (RFIGT) and the new Enterprise Request for Information Dashboard.(ERFID)•Prioritize backlog enhancements and Discrepancy Reports and system bugs for ERFID•Developed and deliver data /documents managing enhancement requests, problems, epics, and sub features•Facilitate and collect enhancements and concerns from Working Groups, and one on one user communication.•Provides support during the transition / migration from the Legacy RFIGT to the New Enterprise RFI Dashboard(RTM3.0) •Performed as a witness during the RTM 3.0 Dashboard Factory Acceptance Testing and IV&V•Scheduled and facilitated RFI Working Group meetings to demo the new tool•Collect feedback and documented user concerns on the new tool and delivered the feedback to the development team.•Test new changes, register new users, researched reported errors and opened tickets for customer complaints.• Performed follow-up with customers to ensure problems were resolved.

• National Geo-spatial Agency (NGA) Request for Information (RFI) Program and Request For Information Generator Tool (RFIGT) application. •Responsible for monitoring customer request to support various Worldwide Events within the RFI tool•Communicates with customers and analyst on a daily basis to ensure RFIs are being managed and the requested products are delivered on time.•Conducts training, RFIGT demonstrations and metrics reporting. •Trouble shoots the RFI tool for outages and errors. •Supports RFI tool developers and NGA Helpdesk with submitting, tracking and closing trouble tickets on behalf of customers.•Briefs leadership on RFI outages and upgrades.•Host weekly RFI Working Group (WG) to discuss new tool requirements, enhancements, customer concerns and the future of RFIGT.•Identifies gaps in current business processes and reports suggested improvements to senior leadership. •Authored Standard Operating Procedures (SOPs) and provided Continuity Operations Plans (CONOPs) input to ensure workflow processes between •Gather requirements for new RTM3 Enterprise RFI Solution.

•Operations lead for Enterprise Integration Team, supporting the 561 NOS Det 3 Squadron, a detachment of Air Force Space Command . •Processed and ensured compliance for over 500 Air Force Network tasking orders. Resulting in over 5000 computer Systems were able to complete worldwide mission without degradation or work stoppage.•Air Force Remedy Subject Matter Expert and Incident management point of contact.•Attended weekly meetings to provide feedback on how to Standardize Remedy processes Enterprise wide. •Processed and routed over 1400 trouble tickets and change request. •Trained military personnel regarding remedy processes and procedures including Change Management. •Maintained a clear and concise information flow with clients and customers discussing military base outages, degradations and authorized service interruptions. •Provided Superb communication and superior customer service to clients and peers.• Extra duties include, Security manager, Secure Voice Responsibility Officer, Records Management and SharePoint

•Lead Program Manager for Small Unmanned Aerial Systems (SUAV) for the Air Network Integration Center (AFNIC)•Provided technical support, developed analysis, wrote reports and gathered data for users. •Drafted requirements questionnaire and distributed to the Joint SUAV community .•Hosted and coordinated user conferences and meetings supporting a $2B Cryptographic Modernization Program. •Developed initial requirements documentation for military Special Operation groups across DOD. •Prepared briefings and briefed the Pentagon in support of Air Force Operations Command (AFSOC) SUAV program.•Efforts resulted in approved program funding to develop a Solution to Encrypt the AFSOC Battlefield Air Targeting Micro Air Vehicle (BATMAV)

As an Active Duty reservist supported the United States Transportation Command (USTC)•Joint Operations Planning and Execution (JOPES) Subject Matter Expert:•Validated airlift and sealift movement.•Prepared briefings and brief leadership on status of worldwide disasters•Troubleshoot errors on computer systems.•Training manager for new transportation officers.•Provided planning, coordinating and monitoring of global strategic transportation •Supported force flow conferences and Crisis Action Teams for near-term planning and analysis for emerging contingencies, exercises and operations supporting War efforts..•Validated and submitted security clearances via JPAS •Team Work, Leadership, Training, Data Gathering, Customer Service, Written and Oral Communications