Angela C. Email and Phone Number

• Utilized extensive knowledge of advanced software programs and specialized products to resolve technical issues by identifying the customer’s complaint; determined the cause of the problem; selected and explained the best solution. • Mentored and trained over 20 newly hired support representatives.• Handled customer promotions, loyalty programs, direct response programs, and product refunds.

• Resolved customer issues; took warranty action; and provided technical information to end users, professional representatives, distributors, and healthcare professionals.• Participated in cross-functional duties including serving as a grave shift morale booster; increased team productivity.• Assisted with non-job functional projects including emergency recall support for another Johnson and Johnson Company and user testing for new products. Recognized with several Encore awards.

• Maintained Food and Drug Administration compliance while resolving customer issues; took warranty action; and provided training to end users, and healthcare professionals.

• Responsibilities involved independent problem solving via telephone.• Helping customers with: complaints, as well as reservations, giving information, sales of tours, cars, air, hotels, and activities while clients were in travel. • Dealing with customers and/or travel agents when the vendors needed to cancel/change the clients pre-paid hotel, car, air, and/or tours/activities while clients were in travel. • Working on post travel issues that required research with the vendors and writing letters to vendors, clients, and/or travel agents. • Having some knowledge on MICROSOFT WORD and EXCEL computer programs.

• Responsibilities involved helping travel agents with selling/booking reservations, on air, hotel, car, and tours for customers, before travel via telephone.