Angela C. Email and Phone Number

Provide quality customer service via email and phone.Enter purchase orders, received electronically, into an internal database/system to be checked before sending to engineering for processing, and also checking orders entered in by other Customer Service Representative(s).Correspond with, field questions from, and provide information to customers over the phone and via email. Correspond with and provide assistance upon request to internal and external sales reps as needed, ensuring to use caution when dealing with sensitive data.Correspond with and provide assistance upon request to internal accounts receivable as needed.Communicate with offshore vendors to monitor/verify readiness of parts/material ordered and authorize shipments as needed for parts to arrive with time allowance needed for internal procedures in order to meet customer promise dates. Act as a liaison between the internal engineering team and the customer in order to coordinate required approval on drawing for production for new parts/units being produced.Prepare and disseminate monthly reports for scheduled and projected, offshore shipments.Prepare and disseminate monthly reports on inventory accountability for orders on file and stock without orders on targeted parts/part categories.All other general office procedures, including: redirecting incoming calls, electronic filing, and completing various data entry reports for internal purposes.

Provide quality customer service via phone, fax, and email.Enter purchase orders received via phone fax and email into an internal database/system for processing and check orders entered in by other Customer Service Representatives for accuracy/correctness.Correspond with, field questions from, and provide information to customers over the phone and via email. Prepare and disseminate a daily sales tally. All other general office procedures, including: redirecting incoming calls, filing, and completing various data entry reports for internal purposes.

Marketed to, informed, and procured services for customers.Communicate with and schedule inspection appointment with customer's insurance company.Coordinate and communicate scheduling with customer and installation crew.Maintain open communication with customer until, during, and after the installation of goods & services, i.e. roofing, siding, garage door, sunlight, chimney, etcOnce customer satisfaction is met on installation and any issues addressed, follow up to collect payment for administrative processing.

Provided quality customer service to tenants via email, text, and phone, ensuring all work order requests are promptly responded to.Input, assigned, and ensured the timely execution of work orders by field employees.Corresponded with, fielded questions from, provided detailed financial information and quarterly statements to owners.Received, prepared, entered in, deposited, and issued checks for accounts receivable and accounts payable. Prepared bi-weekly payroll, including: entering in times for each employee, cutting and distributing checks, and paying both federal and state taxes pertaining to payroll. All other general office procedures including: answering phones, ordering office supplies, filing, ensuring productivity and task completion, maintaining a professional attitude and atmosphere.

Drafted and detailed standard operating procedure manual for inter-office functions.Provided quality customer service.Corresponded with customers, answered questions and collected any follow up information for jobs via fax, email, and phone.Received, entered into accounting and deposited checks for accounts receivable.Prepared and sent out invoices for completed jobs. Received, entered into accounting, and cut checks for accounts payable. Prepared JEM Tool’s weekly payroll, to include: entering in times for each employee, cutting and distributing checks, and paying federal and state taxes pertaining to payroll. Procured annual quotes on business and health insurance.Handled accounting procedures including monthly, quarterly, and annual closing of books. All other general office procedures including: answering phones, ordering office supplies, gathering information for pricing on jobs, getting quotes out to customers, filing, ensuring productivity and task completion for employees in my charge, and ensuring that myself and the other office administrators maintain a friendly, professional attitude and atmosphere at JEM Tool.

Maintained accountability of all office supplies.Prepared and maintained documents pertaining to Officer Separation’s from the Marine Corps.Ensured a smooth transition for Officers Separating from the Marine Corps.Corresponded with ranking Officials regarding policy and procedure of Separations via phone, email, and paper correspondence.Provided quality customer service.Generated monthly reports in Microsoft Word that maintain accountability of all current and pending resignation requests in the Marine Corps.Generated monthly reports in Microsoft Excel that track the section’s measure of effectiveness.Generated monthly reports in Microsoft Excel to ensure that the previous month’s cases had been properly finalized. Drafted and detailed standard operating procedure manual for inter-office functions.