Angela Cabrera Email & Phone Number

With extensive experience in the financial services sector, I have a proven track record in customer service, credit analysis, and collections. As the Customer Service Supervisor at American Honda Finance Corporation, I oversee team operations, develop strategies for enhanced efficiency, and ensure adherence to company standards. My background as a Credit Analyst has equipped me with critical decision-making skills, assessing creditworthiness and liaising effectively with stakeholders.Throughout my career, I have held responsibilities ranging from deescalating difficult situations and training representatives, to handling a high volume of delinquent cases and ensuring compliance. My journey with American Honda Finance began as a Customer Service Representative, where I consistently achieved high customer satisfaction scores by anticipating needs and effectively resolving concerns.I pride myself on my ability to motivate teams, enhance morale, and improve departmental productivity. As a bilingual professional, fluent in Spanish, I've managed diverse teams and customers, ensuring clarity and satisfaction across language barriers. Alongside my practical skills in Microsoft Word, PowerPoint, and Excel, I excel in multitasking and prioritizing tasks under high-pressure environments.Educationally, I hold a Bachelor of Arts in Criminal Justice from California State University, Fullerton and an A.A. in Liberal Arts from Santa Ana College. Every experience, from retail to finance, has shaped my commitment to excellence, team leadership, and outstanding customer service. Let's connect! 📩

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  California State University-Fullerton

  Criminal Justice/Police Science