Angela Christopher Email & Phone Number

Dublin, Ohio

- Application Portfolio Management (APM) Process Owner - Process Manager for Mergers, Acquisitions and Divestitures. - Maintain ITSM process overview and engagement documentation through ServiceNow. - Provide ITSM process training for personnel in new acquisitions or mergers. - ServiceNow Application Portfolio Management (APM) platform owner. - Support the IT Onboarding process, ensuring that new hire training and reference materials are current and available. - Represent process discipline updates in ITSM Steering Committee meetings. Meet regularly with executive sponsor to determine strategic direction and provide updates.

Primary point of contact for new technology or changes to existing technology that would impact the EIT Service Center’s demand or processes. * Complete work breakdown structure managing tasks across multiple teams * Coordinate and facilitate meetings to communicate expectations among IT, Business and EIT Service Center team members and stakeholders. * Resolve any issues and solve problems throughout project life cycle. * If required, coordinate staffing resources.

Developed technical support documentation using knowledge management tools and processes.

Provided expert-level technical support to Cardinal internal employees and Cardinal customers.

Columbus, Ohio Area

Columbus, Ohio Area

Columbus, Ohio Area

Associate Of Arts - Aa, Associate Of Arts

High School Diploma