Angela Coleman Email & Phone Number

Greater Atlanta Area

Manage AR portfolio through direct involvement with customers and internal resourcesDesign and implements processes to improve cash flow and reduce receivables Monitors and negotiates on overdue accounts Monitor staff in the day-to-day performance of their jobs throughout the US and CanadaManaged the cash posting processExperience with Third Party Collection practices, the legal process, etc.,Implementation of SalesforceValidating and processing customer's refunds and unclaimed propertyEnsures that project/department milestones/goals are met and adhering to approved budgetsPreparing and disseminating performance reviews Recruiting, hiring, and training staffWorking with internal departments to identify gaps Managed internal AR audits and tax auditsImplemented and monitored staff metrics

Greater Atlanta Area

Observes and evaluates associates' performance.Using Six Sigma tools to identify and expose root causes that result in correction action.Issues instructions and assigns duties to associates. Coaching and mentoring.Monitoring calls for quality and technical correction

Greater Atlanta Area

Hire, train, and terminate customer service associates.Create standard work processes and job aids for associates Handle major incidents that cannot be resolved by associatesResolve complaints and order issuesKeep abreast of new company products and servicesAnalyze data and statisticsIsolate and identify areas of improvementTrain agents on how to adequately address problem over the phone or how to write correspondenceWork with management on customer service initiativesCompile and print reports on overall customer satisfaction.Investigate customer's problems and find solutions.Communicate with customers via phone, email, or letter.Plans, prepares, and devises work schedules, according to budgets and workloadsObserves and evaluates associates' performance.Communicates with other departments and management to resolve problems and expedite workCollect overdue payments from customers Review delinquent account records to determine which customers must be contacted for collection of overdue accountsInitiate credits and adjustments to customer accounts within company policy limitsUsing Six Sigma tools to identify root cause and countermeasures. Manage monthly reviews with associates, advising them on vacation balances, tardies, disciplinary actions.

Greater Atlanta Area

Greater Atlanta Area

Kennesaw, Georgia

Associate’S Degree, Health Services/Allied Health/Health Sciences, General, 3.75

Activities and Societies: Cum laude

Elementary Education And Teaching, 3.0

College/University Preparatory And Advanced High School/Secondary Diploma Program

Activities and Societies: Basketball, Track & Field, & Honor Society