Investigate Consumer and industry complaints.Request information and collect evidence through information request letters and subpoenas.Direct consumer educational efforts.Collaborate in investigations with Office of Inspector General, Office of General Counsel and other state and federal agencies.Created GFE Tutorial and First time homebuyer videoWorked with the Team responsible for the creation of the revised GFE and statue Respond to Consumer complainants in reference to Modification Scams, foreclosures and deceptive business practices. Advise and interpret RESPA regulations for major industry representatives, state officials and local governments as well as enforce regulations for violations of the new rule.Consumer Redress- Recover over $175,000.00 in consumer redress since the new RESPA rule went into effect. Cross Agency collaboration in regards to providing guidance and training relating to residential mortgage transactions and RESPA violations.Collaborate with HUD- Approved Counselors and Consumers