• Coordinate end-to-end employee life cycle by forming recruitment initiatives, strengthening employee relations, and refining onboarding policies.• Foster continuous improvement by enhancing employee engagement program, streamlining the temp process, and implementing a call-in line for more organized attendance.• Partner with an external organization to administer an apprenticeship training program.• Led the revamp of the organizational chart by identifying roles and ensuring clear communication• Multi- sites, both non-union facilities

• Establish a strong culture of diversity, equity, and inclusion by serving as a leader on the Diversity Information Team for Supply Chain & Manufacturing.• Strengthen union contracts & engagement by designing, implementing, and monitoring HPWS (High Performance Work System) standards.• Improved relations with local community by redefining restock plans and donating products to several food banks, schools, and churches.• Enhanced safety measures by adding better HPWS & PFS in contract language and achieving a "double excellent" on the safety inspection.• Applied creative budget strategy by decreasing spending on supplies by 50% and realigning employee welfare account to better match needs.

• Implement continuous improvement by executing stronger safety goals, transforming workplace culture, and consistently minimizing workplace accidents.• Elevated staff relations by coordinating Culture Council teams, serving as Co-Chair of HPWS Journey for Indy Bakery, and boosting associate engagement score by 10 points within 1st year.• Create and launch engaging training programs by updating handbooks, revamping new hire orientation curriculum, and rolling out employee incentive program.• Leveraged effective negotiation skills to achieve 2 successful union contracts with Operating Engineers Local 103 and BCTGM Local 372.• Spearheaded talent acquisition initiatives by launching successful apprenticeship program and partnering with local universities to recruit mechanics.• Collaborated cross-functionally with Maintenance Manager to implement "Pay for Skills" performance program for Operating Engineers.• Streamlined accident reporting by implementing time savings for Resource Leaders, partnering with local third party company, and escalating overall process.• Optimized performance management system by developing a long-term solution that increased attendance transparency and facilitated corrective action processes.• Served as subject matter expert on benefit programs (health insurance, 401K, leave of absence FMLA, STD) by addressing calculation issues with MetLife.

• Elevated Team Member & Resource Leader performance by optimizing training plans, implementing group & 1-on-1 mentoring, and strengthening overall curriculum.• Worked collaboratively with Resource Leadership to facilitate monthly boot camp calls for multi-location manufacturing facilities.• Increased participation rate with Cultural Council by 200% by directing innovative programs & engagement as Champion.• Transformed company culture by creating engagement video for the plant, redesigning union hourly reviews, and engaging in community service projects.• Teamed up with plant leadership & union stakeholders to reliably surpass plant objectives, execute manufacturing vision, and spearhead new safety policies & procedures.• Administered production attendance system by supporting scheduling, tracking data, and providing key insights to leadership.

• Provided critical insights in customer service call center management meetings to boost productivity, accuracy goals, and stated service levels.• Conducted detail-oriented evaluations of call center staff by monitoring performance, providing 1-on-1 coaching, and reducing customer wait time.• Served as liaison between call center & project meetings by evaluating training requirements, elevating online delivery process, and recommending quality improvements.• Initiated a new hiring process to recruit top talent, boost performance, and increase employee retention.• Developed standardized templates to facilitate customer & knowledgebase entries.• Showcased excellent team leadership skills by coaching direct reports on customer service duties, conducting performance reviews, and enhancing professional development.• Orchestrated new training programs to onboard new applications, procedures, and productivity methods.

• Delivered insightful recommendations as member of Leadership Team for Kroger Technology by operating "Way to Go" program, developing presentation & training materials, and evaluating applicants.• Designed an optimized recruiting database to elevate recruiting strategy, which was rolled out through ISS & call center.• Leveraged presentation skills to train & coach 1200+ Kroger Technology Managers on recruiting & interview process.• Acted as informational resource by providing guidance on policy interpretation, associate behavior, performance management, and associate development.• Collaborated with hiring department & team members to optimize new hire & transfer process.• Organized top talent applications by monitoring ATS (applicant tracking system), creating new process for "Know Me," and maintaining Kroger Technology job codes.• Assisted with development and proposed improvement to policies, programs and procedures to improve the effectiveness of HR and ISS operations.

• Distributed education & training course information to manufacturing facilities to streamline overall education.• Facilitated cross-functional communication by managing HR SharePoint site.• Rolled out new processes for digital & classroom training, resulting in higher employee retention and productivity.• Assisted with HR operations by coordinating background checks and processing all relocation applications.

• Streamlined corporate brand coupon system by identifying process gaps, developing a new process, and coordinating all procured & manufactured item promotional coupons.• Identified cost-saving opportunities on repeated production and rolled out new method to distribute coupons to cross-functional groups within the company.• Utilized creative team building skills to build Coupon Tracker & Corporate Brand Database, increase transparency among groups, and successfully implement system.

• Developed proactive, problem resolution skills by interacting with customers on a daily basis.