- Proactively partnering and aligning with all levels of leadership within the FC across departments, shifts, and cohorts to effectively address business need while bridging gaps in the process- Problem solving business opportunity areas by creating, formatting, editing, and launching Process Map Visuals, job instructions, and workbooks to ensure the potential and existing barriers to top notch associate experience are eliminated - Soliciting continuous positive and constructive feedback from associates, leadership, and Learning Ambassadors regarding training programs and customer experience- Conducting and evaluating training courses for associates and Learning Ambassadors in a constantly evolving work environment- Insisting on the highest standards by supporting and developing both associates and Learning Ambassadors through auditing, feedback, and coaching - Entering, verifying, and compiling training data for the FC to ensure highest quality of records and experience are met- Composing and disseminating inter-department reports and training schedules - Serving as a resource for all associates to address needs, barriers, and resolutions- Addressing and partnering with leadership and associates on production goals and standard work - Ensuring safety of associates and standard operating procedures are met in operating PIT equipment via training instruction, retraining, and in process auditing

- Management of anywhere between 20 to 40 associates on a daily basis while maintaining accountability for productivity goals- Providing positive and constructive feedback as well as real-time coaching for associates striving to exceed department expectations - Providing quarterly reports to leadership regarding coaching, successes, barriers, and actions - Serving as a resource to the associate by aiding and eliminating associate barriers confidentially and escalating where needed - Dissemination of intra-departmental information in a timely fashion as well as ensuring shift goals and CPTs are met via communication with and assisting upstream and downstream departments - Communicating and aligning with upper Operations leadership to meet performance goals under little or no supervision- Prioritizing many tasks with ease in a chaotic environment while ensuring that standards of work are adhered to- Creating and updating process-specific standards of work to improve the customer experience

- Deploying labor and delegation of tasks- Managing cash, invoices, and deposits- Maintaining retail and displays in accordance with network standards - Ordering and managing inventory on daily, weekly, and monthly time frames- Providing coaching of new and seasoned teammates to ensure quality handcrafted beverages

- Stocking and receiving incoming freight deliveries- Ensuring quality expectations are met - Sorting and picking orders for delivery

Assessing written and verbal student state assessments for completion and accuracy.

- Demonstrating knowledge and application of company policies and menu while providing customer-centric service - Exceeding expectations of the Operational Service Audit- Training new employees in process and promoting a team-spirited work environment- Successfully managing Drive-Thru and Dine-In operation - Managing point of sale cash handling and end of day deposit as well as managing invoices, inventory, and ordering processes- Quality control of inventory through coaching team members and following standard work processes in front and back of house- Performing opening and closing duties - Delegating duties among team members- Managing and delivering on and off-site catering scheduling and orders- Shift scheduling for all team members - Managing advertisement goals within the store and tracking company promotional opportunities

- Editing teen and parental stories and responses to prepare for publishing on the site- Providing support via professionally-styled counseling to those searching to overcome times of crisis or otherwise in need of advice or assistance

-T:MATE Lab (Industrial-Organizational Psychology)-Cardiovascular Psychophysiology Lab -Behavior AnalysisResearch included but not limited to:- Effect of contingency plans on disruptive behaviors in classroom setting- Effect of response cards on disruptive behaviors in classroom setting- Correlations of race in hassle task completion with cardiovascular outputs

- Receiving and directing telephone calls and emails to appropriate parties- Greeting prospective students and supplying relevant information including conducting department tours - Ensuring quality of office inventory - Handling, faxing, and filing confidential documents- Copying, scanning, and sending documents- Dubbing video records from VHS to DVD - Aiding theatre or dance-related department shows and performances upon business need

- Handling, filing, and faxing sensitive documents- Answering phones and relaying messages with confidentiality and timeliness- Scheduling appointments - Engaging with and taking in patients

- Attending all rehearsals and shows - Constructing and devising props, costumes, and scenery- Managing show timing, actors, props, lighting, and sound operators (management of all age groups between 20 and 50 associates each)- Misc: acting, operating lighting and sound systems, performing stage crew tasks, assisting stage manager, cash handling, and booking/ticketing