Angela Dean Email and Phone Number

Resource/Workforce Manager (Business Operations)• Project Coordinator & Cross-Functional Collaboration: Worked with Vendors and Managers on whole process for Contractors/Contingent Workers. Audited open reqs to ensure Vendors were adhering to the SLA agreements, worked with Managers to follow-up on status of each req, and provided reporting on findings. Worked with TA/HR, Managers, and other teams to facilitate Onboarding and Offboarding of FTE hires. Liaison between Ericsson and Vendor (RPO). Coordinated requisition approval process. Managed 2 group mailboxes and ensured timely replies to all requests, questions, and concerns.• Policies/Procedures: Tracked Contractors/Contingent Workers Tenure and maintained over 99% accuracy. Worked daily with Vendors, Managers, HR, and Fleet and other teams as needed.• SME: On Homegrown ATS system, SuccessFactors and XRM/Fieldglass. Trained/assisted managers on how to use the systems, held training sessions as well ensured timeliness/accuracy of all transactions.• Quality Control: Identified key issues and risks. Participated in UAT. Audited the HR Headcount Reports.• Administration: Administered 2 Bonus Programs while maintain over 98% accuracy. Achieved goal each year of identifying and implementing 2 streamline process improvements and/or cost saving features. • Reporting: Compiled daily, weekly, monthly, quarterly, as well as ad-hoc reporting. Submit to Leadership for review via SharePoint, Tableau, and other sites as needed.• Onboarding: Manage all background verifications, physical exams, DOT exams (Fleet), and drug test results issues. Consulted with the applicable HR Generalist and/or Legal if needed. (2014-2017)

• Onboarding: Communicated with applicants to complete a background investigation. Had approximately 75 people in background at any given time.• Collaboration: Worked daily with Manager, HR, Legal and other teams as needed to get candidate successfully thru the onboarding process. Coordinated with Vendors on relocation packages for applicants.• Quality Assurance/Control: Assured accuracy and confidentiality. Never had a reported quality issue during tenure.

• Management: Managed the operations of multiple functions. This included background verification department conducting criminal, credit, education, employment, finger printing and MVR checks. • Quality Assurance/Control: Ensuring accuracy, consistency, and expectations were continuously met. • KPI Statistics/Reporting: Maintained 99.3% or higher accuracy level in Operations Department. Decreased average TAT from 2.4 days to 1.01 days. Overseen the QBR’s with the Sales/Executive teams for both customers and vendors.• Customer Account/Success Manager: Managed Onboard/Offboard of customer and ensured smooth transition from Sales team into all systems. Certified each customer was set up with products needed/requested. Trained all customers on system, tools, products and reviewed all questions/concerns to resolve any issues. If needed, worked with Sales and/or IT to develop new requirements/products. Never lost a customer for quality-based issues during tenure while increasing satisfaction among customer (4.9 out of 5.0).• Vendor Account Management: Managed Onboard/Offboard of Vendors. Managed vendor quality control by audited KPI, SLA and other factors. Handled all rate negotiations/contract reviews with Vendors.• Collaboration: Partnered with IT on system improvements.

• Quality Control: Director of program. National projects to include initiative to automate manual processes and systems. Developed new processes & training documents. Implemented the company’s ISO 9002 Quality System Program (42 locations and HQ in 18 months). Monitored the quality procedures on ATS System. Conducted training for internal auditors. Administrated the corrective/preventive action systems. Report and analyzed progress and made recommendations to the President and senior officers. Analyzed client surveys and took any corrective action, process improvements, etc. as needed.• Process Improvement: Streamlined and automated processes increasing quality and efficiencies while reducing headcount by 41%. • Director of the Background Investigation Program: Implemented the FCRA guidelines and submitting of Pre/Post Adverse Action letters. Trend and analysis of consumer reports. Maintained confidentiality as it related to staffing and background checks.• Management: Managed staff handling payroll and billing services.• Project Management/Coordination: : Provided managerial support to the President and Senior Vice President on national projects. Designed and implemented the national collections department from ground up while decreased overall aging by 8% over a 3-month period.• Trainer: Trained personnel nationwide on new ATS system.