A successful operational and strategic manager with over 30 years' experience within the Further and Higher Education Sector, where excellent customer support and service is key to the smooth operation of the function. A proven track record in all administrative operational functions, with particular emphasis on planning, implementation, team building & motivation, combined with a high degree of customer service awareness. Known to be approachable and friendly, I am successful in interacting with clients and colleagues at all levels within the organisation and establishing relationships with external agencies. I am self-confident, with a can-do attitude and a team player.Key Skills• Excellent administrative and organisational skills• Strong attention to detail and high standards • Excellent communication skills - confident in dealing with customers and staff at all levels within the organisation, either in groups or on a one-to-one basis• Ability to work under pressure to tight deadlines and confident in dealing with challenging situations• Extensive knowledge of MS Office suite, particularly Word, Excel and PowerPoint and bespoke software relevant to positions held eg TeQuios, Unifi, SITs• Excellent leadership and motivational skills, ensuring staff are valued at all times • Ability to manage resources and budgets effectively• Professional and pragmatic approach to problem solving using both skills and experience • Committed to quality - self evaluation, planning and review, implementation of action plans• Honest and demonstrates integrity at all times with excellent timekeeping and attendance records