Angela Devlin Email & Phone Number

Glasgow, GB

Glasgow

Responsible for the onboarding, recruitment and maintenance of post office network in west of Scotland. Managed relationships with mobile post offices.

Glasgow, Scotland, United Kingdom

People manager, overseeing audit team, training team. Was responsible for maintaining network and supporting post masters.

Independent Working

Managing network change within the Post Office in Scotland. Introducing retail concepts and developing Postmasters who are new to retail, and mentoring those who require support in updating their retail offer to current standards.

Scotland

• Leadership and Development of 8 Operations Trainers across various locations in Scotland, driving performance, maximising and developing the retail knowledge, skills and competence of all colleagues in 150+ stores.
• Engaging key stake holders, building and maintaining positive relationships with the senior operational teams, achieving buy-in and commitment to the delivery of all aspects of the Learning & Development strategy to.
• Manage and co-ordinate the delivery of all national and bau training initiatives across a complex geographical area.
• All aspects of Performance management, coaching and mentoring Operations Trainers to deliver objectives. Utilisation of calibre analysis to identify and sustain talent in the L& D department.
• Developing and delivering compliance training initiatives specific to the Scottish retail food estate.

Scotland

• Leadership and Development of 22 Post Office Managers and 1 Satellite Manager, maximising the productivity of 100+ branch colleagues
• Reporting on KPI’s and financial performance, identifying areas for growth and development
• Producing and delivering challenging budgets to achieve contribution for Post Offices within my remit and ensuring delivery against stretch targets
• Delivery of objectives, implementing an effective Performance development process
• Responsible for the implementation of all legislative compliance and financial regulations within the 22 offices
• All aspects of Performance management, from disciplinary and dismissal to reward and recognition. Developing strategies to minimise attrition and absence