Angela Dick Email & Phone Number

Alexandria, Gb

Stirling, Scotland, United Kingdom

Managing and coordinating the front-of-house Visitor Services Advisor (VSA) team. Ensuring daily activities are supervised and productive, taking corrective action when necessary. Overseeing financial procedures, adherence to policies, and conducting various staff-related activities such as 1-2-1 meetings and performance management sessions. Preparing staff rotas, recruiting and training.Managing stock replenishment and merchandising. Monthly stocktaking and accurate record-keeping of goods/services.Enforcing KPIs and commercial targets, monitoring sales performance and statistical data, and ensuring the iCentre's aesthetics and presentation meet expected standards. Responsible for health and safety complianceActively seeking marketing and community engagement opportunities.

The consumer face of VisitScotland, promoting Scotland as the perfect destination to locals and visitors alike. Using a variety of information channels, providing expert and inspirational knowledge and advice on all things to see and do in Scotland.Providing a world class level of customer service to both external and internal customers, delivering information and sales services at a consistently high level of customer service.Ensure accuracy in all aspects of the role, from cash handling to the particular detail of the information provided to customers.

Bachelor'S Degree, Rural Recreation And Tourism Management

Studied at the former Scottish Agricultural College at the Auchincruive campus.

Csys, Higher, Standard Grades, To Include Geograpgy, English, Mathemetics, Science