Angela Downard Email and Phone Number

As the VBMA president I was responsible for:  General administration and overseeing all events of the Chapter Interacting with groups and individuals outside of the chapter and serve as the voice of the Chapter to WesternU Notifying the WesternU student body of all upcoming meetings and events Bringing in speakers to Chairing meetings of the Executive Committee Securing funding for planned events Establishing and maintaining relationships with sponsors Making all applicable room reservations and arrangements Delegating committee activities and appoint members to committees as necessary Review annual report  Attending all Club President meetings Submitting a completed annual report and membership roster.

As the office Manager my work entailed:  Hiring new team members  Working with the practice owner to increase clientele basis  Directing the entire staff to increase efficiency and decrease error  Improving employee satisfaction by developing a personal development plan  Working with customers to improve satisfaction and resolve concerns  Scheduling veterinary assistants and client service coordinators Application of financial reports

As the Lead Veterinary Assistant for Banfield Pet Hospital my tasks included: Directing nurses in order to improve efficiency and overall client satisfaction  Scheduling veterinary assistants  The Ambassador to the Team Impact Action Plan involving associate engagement  Familiarity with financial reports  Performing all veterinary assistant job requirements

As an associate for Banfield Pet Hospital my work involved: Educating clients on medications, doctors diagnoses, hospital services and preventative care Preparing an accurate record for every patient seen  Drawing blood, giving basic injections and performing radiographs Monitoring anesthesia  Running in-house blood work Analyzing ear swabs, urinalysis, skin impressions/scrapings and fecals

For the Center for Animal Functional Genomics and Molecular Pathogenesis at Michigan State, I was responsible for: Work involving Mycobacterium avium subspecies paratuberculosis and Johne’s Disease  Collect specimens from necropsied bovine  Obtain blood samples from dairy cattle Perform cell culture RNA and cDNA purification and analysis  Perform quantitative real-time polymerase chain reactions, protein assays and western blots Use of flow cytometry Data analysis with excel graphs and tables