Angela Dyson Email & Phone Number

Houston, Texas, United States

United States

Provide virtual training services on a contract basis for $530M New York-based company with 1,300 employees supporting 600M members in 25 states. The company serves the health insurance industry through telemedicine, healthcare focused technological interfaces, and transparent claims pricing systems.• Conduct virtual training for 40 new hires monthly with a focus on computer systems, policies, and procedures.• Led training for 120 new employees on Medicare Advantage and Commercial Insurance Care Guides.

Spearheaded innovative training and development programs for the leading US managed healthcare insurance company, with 300K employees serving 20M customers nationwide and 6.2M in 130 countries around the world. • Innovated virtual training and global development facilitation for 14 years, long before current trend to outsourcing and home officing occasioned by the pandemic. • Spearheaded global training programs supporting 2,500 staff in the US, Ireland, India and Puerto Rico for follow-the-sun customer service support.• Developed more than 20 new training programs serving 1,500 employees during 13-year tenure in constantly-evolving role as the company grew from 75K to 300K employees.• Planned and developed technical training materials to support ongoing learning and professional development for over 25K employees across 3 continents. • Led a team of 8 trainers and designers working on common design-related goal/projects• Planned, developed, and evaluated 30 new learning programs from existing new hire training materials to support the ongoing learning and professional development 1,600 employees in the Payment Integrity Space.• Created and conducted simulations and role-playing programs used to train 1,300 employees annually. • Slashed training time by 60% for the Contract Payment Integrity program by revamping a 10-day classroom training to 4 virtual days of blended learning, tt6, saving $144K+ annually.• Achieved quality scores of 98%+ with new 10-day virtual training program compared to an average of 45 days in the legacy program. • Facilitated training and created job aids for 800 NYC COVID Test and Trace Corps employees in a 2-month period from May to July, 2020.• Revolutionized training for a complex Coordination of Benefits (COB) tool, slashing failure rate from 70% to <1% of learners, by creating activities of blended learning, resulting in a $72K savings in retraining time annually.• Drove an 99% improvement in Coordination of Benefits.

Master Of Education - Med Learning And Design Technology, Learning And Design, 3.79

Bachelor'S Degree Accounting, Accounting