Service Delivery System • Obtain detailed assignment information from customers and utilize it to provide effective customer service. Interview and Test applicants using the Predictable Performance System to evaluate their qualifications for assignments. Administer the training of candidates to upgrade their skills for assignments. Fill customer work orders with qualified temporaries. Monitor employee attendance and performance using the phone and Quality Performance Program. Troubleshoot to resolve the problems or complaints of customers and candidates. Coach and Counsel temporaries to ensure quality performance and job satisfaction. Implement company award programs to recognize the good performance of candidates. Business Development • Conduct outside service calls to ensure quality customer service and expand business. Conduct outside service calls to reactivate inactive customer accounts. Make key skill telephone sales calls to acquire new business. Present Manpower's Automated Office Skillware, Ultradex, and Skill Measurement programs to customers in order to secure or maintain their business. Present Manpower's HR consulting services to appropriate customers in order to secure or maintain their business. Recruit employees to form a pool of applicants for high demand skill areas.