Angela Everitt Email and Phone Number

•Conduct economic research and analysis to prepare and update country profiles•Scanning project•Sorting mail•Postaging mail

•Protect Bank of America's assets and mitigate losses by employing sound judgment and working with the customer to establish repayment of the loan•Determine the best financial options for cardholders undergoing hardships by evaluating a financial assessment to provide customer resolution•Worked through all stages of collections from 30-day to 180-day (Charge-off) delinquency unit•Exceed the monthly dollars goal every month, out-collecting all of the full time employees•Maintain 98% average quality and paperwork accuracy every month (goal: 85%)•Participated in peer mentoring and peer interviews•Assist in managing the efforts of multiple teams

•Achieved set results by maximizing credit card/loan sales and balance transfers/ACH on every call•Developed “Best Demonstrated Practices” reference guides and selling scripts•Developed contests to increase morale and sales productivity among representatives•Participated in taskforces depending upon business need to encompass a wide variety of positions: Telesales, Inward/Outward Activation, and Consumer Finance