Responsible for interviewing, hiring and on-boarding new employees and managing resource work schedules, in a fast-paced remote work environment.Strong sales, customer service/retention and marketing experience as demonstrated through team initiatives that resulted in increased sales of Redback Tours by 105% from 2018 to 2019Manage all client communication for this full service travel agency and local touring company with a high level of customer service; build and maintain strong relationships with employees, local tourism boards, businesses, vendors, suppliers, and major stakeholders.Responsible for coordinating corporate group bookings for Redback Travel; in addition to creating and coordinating each private tour, interviewing hosts to ensure fit for company culture and tour needs, setting up logistical tour route based on private pickup locations, and booking and confirming all venues.Demonstrated database knowledge through experience managing the online booking system, building all private tour links through back-end reservation system; enabling clients to register, pay and electronically sign COVID waiver forms; as well as managing client/vendor payment processing through QuickBooks.Develop policies and procedures for employees related to COVID guidelines, client and customer engagement, health and safety, and scheduling (sick days) and cancellations; create and distribute packages for tours; main point of contact for driver guides, and walking tour guides.Actively promote within the community and obtain new business; responsible for developing and managing all social media posts across a variety of platforms, creating content for newsletter distribution and updating client database; strong audience and location targeting experience when creating digital ads.

Supported the Global Marketing team with projects; coordinated, collaborated and followed through with key stakeholders to ensure successful and timely completion of projects.Contributed to project meetings including discussing the progress and issues with Senior Managers and other key stakeholders throughout project life cycles.Built and maintained successful, open relationships with suppliers, Managers and key stakeholders worldwide.Supported Senior Managers in the efficient execution of projects throughout entire life cycles, understanding critical activities and meeting deadlines.Coordinated between Senior Managers, Lead Partners, Program Delivery and KPMG design firm on the updates and edits to projects. Ensured new drafts were correct and assisted with proof reads until final drafts were completed, publication numbers obtained and publications were printed.Proofed invoices from suppliers to ensure accuracy and submitted to Accounts Payable on time.Liaised with UK distribution centre to confirm storage of publications, ensured publications were sent to appropriate member firms as requested, obtained distribution reports for Senior Managers when required.Collaborated with KPMG dotcom on placement of uploaded completed project information to internal and external websites, managed that Go-live dates were met and data was displayed correctly on sites.Responsible for the upload of completed project information to the team shared drive for storage.Worked closely with Senior Managers to support the successful development and implementation of project schedules.Managed the global email box, answered queries and maintained tracking log to follow leads.

Supported two Directors through daily office coordination including maintaining diary and email maintenance, highlighting urgent emails in a timely manner, handling sensitive and confidential information, coordinating and scheduling monthly team meetings and conference calls, ensuring any pre-reads had been distributed, organizing materials and catering as required, as well as drafting, editing and collating monthly team meeting presentations and weekly Metrics reports.

Contributed to the management of a 20+ consultant team acting as first point of contact and assisting in the areas of Project/Resource Planning, Escalation of project Issues, and Improvement of Project/Operational processes.Assisted with coordination of resource allocation, tracked skills and disciplines of each project through Taleo resource management system, ensured consultant profiles were up-to-date and sent to appropriate Project Managers.Ensured effective project management controls with monthly Project Review Committee meetings; oversaw project financials, team schedules, work plan and project updates, issues/risk log updates, and risk assessment; as well as monitored and noted when management sign offs were completed.Updated and maintained the National Resource Pipeline with CRM system; in addition to participating in the General Managers weekly National Project/Resource calls and ensuring updated pipeline details were distributed throughout the entire organization.Analyzed and identified potential project/operational gaps and worked with Project Managers, General Managers and Management to recommend and assist in the resolution of appropriate changes.Coordinated with Internal Recruitment and HR Central on all administration matters for new hires including Day One induction in NSW and ensured customer security measures were followed.Liaison between Projects and Finance Departments monitoring that daily bill rates were correct, re-location of employees coordinated with project plans, time sheets were completed, and assisted in the consolidation of reports.Executed Project Administration with tasks including resolving process-related issues, performing data analysis, organizing stakeholder meetings, maintaining project logs/information, ensuring team/company communications were distributed, escalating any project issues, and closing employee files at the end of project/employment.

Supported management with daily office tasks including meeting coordination, administering movements of staffing extensions and contracts between the Delivery Manager and Resource Manager, managing contracts between Fujitsu Consulting and Clients, handling sensitive and confidential materials such as job offer letters/independent contractor agreements for candidates to sign, assembling job offer packages, completing reference checks, distributing new hire packages, as well as conducting New Hire Orientation sessions.