Angela Lugo Email and Phone Number

• Managed all budgets, shrink, sales, and operational functions for store• Communicated frequently with buyers to discuss assortment and stock levels • Managed all touch bases with sales staff to discuss performance, areas of opportunity and action plans to achieve sales results• Enforced all monthly cycle counts for Loss Prevention and Inventory Teams

Lead a successful business in the overall operations of the boutique from customer service, employee relations, sales productivity, store operations, community outreach and business development.*Providing G.R.E.A.T customer service experiences for all guests.Managed processes such as recruiting, hiring, developing,coaching, scheduling, and overseeing performance of employees; recognized for strong ability to objectively analyze talent; was able to recruit, develop and promote 3 sales… Show more Lead a successful business in the overall operations of the boutique from customer service, employee relations, sales productivity, store operations, community outreach and business development.*Providing G.R.E.A.T customer service experiences for all guests.Managed processes such as recruiting, hiring, developing,coaching, scheduling, and overseeing performance of employees; recognized for strong ability to objectively analyze talent; was able to recruit, develop and promote 3 sales associates to management. 
Managed visual merchandising standards and executed processes including dressing mannequins, executing floor sets, accessorizing, fixture placement, floor appearance and flow, and creating substitutions after sell-through.
Managed all operations and maintenance of store including payroll, electrical/lighting, filing and organization, damaged product and MOS, supply orders, loss prevention, general cleanliness, and contracted labor.
Enhanced associate engagement by training employees to take ownership of the business, and created a work environment that was stimulating and always challenging in new ways. 
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Assist Store Manager with budgeting and financial planning of the store.Effectively train all new Store Managers and Assistant Store Managers and assisted in development of training program.Maximize daily sales to ensure that goals are met through appropriate daily planning and organization of staff, inventory, and expenses for the short and longer-term successManage staff levels and adjust schedules in conjunction with the store manger to create schedules that allowed for the best… Show more Assist Store Manager with budgeting and financial planning of the store.Effectively train all new Store Managers and Assistant Store Managers and assisted in development of training program.Maximize daily sales to ensure that goals are met through appropriate daily planning and organization of staff, inventory, and expenses for the short and longer-term successManage staff levels and adjust schedules in conjunction with the store manger to create schedules that allowed for the best possible GREAT customer service.Promote and monitor quality of service among staff through training and by acting as a positive role model.Developed and implemented new back of house operation standards for Chicago, Toronto, and Georgetown Concept Stores. Maximized business opportunity; increasing sales volumes for Chicago and Georgetown locations.Manage all stock levels and made key decisions to keep shrink at a minimum. Show less

The Oprah Store 2007- 2011Trained and developed staff, hired new employees.Created store goals and implemented standards.Set daily sales goals and quotas, developed employees to exceed them.Payroll management, scheduling, reports, and inventory.Measured the business on a weekly basis by reviewing reports for best sellers, markdown versus regular price, customer lists, and traffic conversion.Managed all back of house operations including checking in new inventory… Show more The Oprah Store 2007- 2011Trained and developed staff, hired new employees.Created store goals and implemented standards.Set daily sales goals and quotas, developed employees to exceed them.Payroll management, scheduling, reports, and inventory.Measured the business on a weekly basis by reviewing reports for best sellers, markdown versus regular price, customer lists, and traffic conversion.Managed all back of house operations including checking in new inventory, transferring merchandise, organizing the stockroom, and ordering packaging and supplies.Coached each staff member individually, encouraging them to build on their strengths and reinforcing that their performance makes a difference.Elevated the brand by marketing to our local customers in creative and cost efficient ways through emails and social networking.Set the example by actively selling and contacting guests, encouraging team selling and building brand awareness.Worked actively to promote new and existing vendors, enhance product knowledge among all sales staff with communication and by organizing product knowledge training with associates. Show less

2007Assisted in making the flagship store a true destination for one-stop luxury fashion in the Chicago market.Implemented action plans to improve key performance indicators maximizing business opportunitiesHandled confidential credentialing for executive management.Delegated key roles to the department management team in order to ensure deadlines were met.Motivated the staff by creating exciting in store contests which assisted them to achieve results, and also to achieve… Show more 2007Assisted in making the flagship store a true destination for one-stop luxury fashion in the Chicago market.Implemented action plans to improve key performance indicators maximizing business opportunitiesHandled confidential credentialing for executive management.Delegated key roles to the department management team in order to ensure deadlines were met.Motivated the staff by creating exciting in store contests which assisted them to achieve results, and also to achieve their individual monthly sales goals, contacting clients, building quality transactions, and selling higher collection. Show less