Angela Graves Email and Phone Number

Directed Program and Project Management for OMNI Fulfillment: Managed comprehensive program initiatives for the North America and International OMNI Global Fulfillment teams, highlighting leadership in new team formation, budget management, and ensuring meticulous cross-functional coordination. This led to the successful scoping and timely delivery of critical projects within budgets, enhancing Lululemon’s fulfillment capabilities.Designed and implemented the OMNI Program Intake Process: Developed and managed a streamlined project intake process for cross-functional requests, significantly improving project initiation efficiency and clarity across departments. This system ensured projects were accurately scoped, resources, and aligned with overarching business goals.Financial Oversight: Conducted detailed financial management for multiple OMNI delivery teams, leading budget discussions that ensured strategic allocation of funds. Managed budgeting, time tracking, approvals, and invoice coding, and spend reconciliation, reinforcing the financial integrity of project initiatives.Spearheaded the Same Day Delivery Aggregator RFP (ML): Led the request for proposal (RFP) process for the Same Day Delivery services, a critical component in Lululemon’s strategy to enhance customer service and operational efficiency.

Spearheaded Portfolio Management and Strategic Operations: Led the development and implementation of a comprehensive work intake, prioritization, and quarterly planning process for the Global Technology Solutions organization, markedly boosting project delivery efficiency and alignment with strategic goals. Established the Project and Program Manager Community of Practice, fostering a culture of continuous improvement and elevating project delivery standards.Innovated Project Management Practices: Created and executed a robust project governance model and a 4 Tier Hierarchy Structure, significantly enhancing leadership's project oversight, risk management capabilities, and decision-making speed. This strategic approach streamlined project execution, optimizing alignment with leadership initiatives and driving operational excellence across the company.

Managed Business Process Analyst Team: Directed a team of 12 business process analysts in the execution of strategic initiatives aimed at enhancing operational efficiency across Costco. Focused on nurturing talent, fostering a culture of continuous improvement, and implementing best practices in business process management.Process Improvement Initiatives: Championed the establishment of the Supply Chain Modernization planning framework, significantly enhancing supply chain processes and efficiency. Led quality control for business process deliverables, incorporating BPMN standards to elevate enterprise process management and operational excellence.Strategic Leadership and Innovation: Developed and executed a comprehensive strategy for business process optimization, including the implementation of process improvements that led to marked efficiencies in supply chain management and a robust project management lifecycle.

Project Management Excellence: Spearheaded the Costco Grocery strategic initiative, employing a hybrid Agile model to drive the project to completion on time and within budget. This initiative marked a pivotal advancement in Costco’s e-commerce capabilities, achieving significant milestones in operational efficiency and customer service without incurring Severity 1 issues post-launch.Global Cross-Functional Coordination: Orchestrated the global migration program transitioning from Microsoft to Google collaboration tools, facilitating a seamless early adopter rollout to 800 users. Demonstrated exceptional leadership in stakeholder management, ensuring alignment and buy-in across technology and business units.

Leadership in Solution Delivery: Led a dynamic team of Solution Delivery Managers, driving the successful delivery of IT projects across finance and HR domains. Excelled in applying Agile and Waterfall methodologies to streamline project execution, ensuring alignment with Microsoft’s strategic objectives.Strategic Process Improvement: Championed continuous process improvements, leveraging Six Sigma techniques to enhance system efficiency and user satisfaction. Implemented innovative solutions that significantly reduced cycle times and improved project delivery outcomes.Stakeholder Management & Collaboration: Fostered strong relationships with key stakeholders, effectively managing expectations and ensuring clear communication channels. Collaborated across departments to achieve cohesive project objectives, demonstrating exceptional skills in negotiation and consensus-building.Technology Implementation & Upgrades: Spearheaded major technology implementations and upgrades, including SAP ERP systems, enhancing global operations. Managed critical timelines and budget constraints, showcasing expertise in risk management and decision-making.Team Development & Performance Optimization: Cultivated a high-performing team environment, mentoring Solution Delivery Managers in best practices and advanced project management techniques. Achieved notable improvements in team efficiency and project success rates through focused leadership and development initiatives.

Business Process Management Leadership: Directed business process management initiatives within IBM’s Service Delivery Center, leading to significant improvements in operational efficiency and process standardization. Demonstrated expertise in Lean and Six Sigma methodologies to drive continuous process enhancements and quality improvements.Operational Excellence & Innovation: Spearheaded the design and implementation of innovative process management tools and methodologies, significantly reducing inefficiencies and enhancing service delivery to clients. Played a key role in transforming business processes through technology integration and workflow optimization.Cross-Functional Collaboration & Stakeholder Engagement: Excelled in building and maintaining strong collaborative relationships with cross-functional teams, ensuring seamless process integration and alignment with business goals. Acted as a pivotal liaison between technical teams and business stakeholders, facilitating effective communication and project alignment.Strategic Planning & Implementation: Led strategic initiatives aimed at advancing IBM’s process maturity model, contributing to a culture of excellence and setting new standards in business process management. Demonstrated exceptional ability in strategic planning, resource allocation, and implementing scalable solutions to meet evolving business needs.Team Leadership & Development: Cultivated a culture of high performance and continuous improvement within the business process management team. Mentored and coached team members in advanced process optimization techniques, fostering professional growth and operational excellence.