• Provide direction for the People Solutions organization and oversee day-to-day operations handling issues, exceptions, and solutions for an enhanced employee experience.• Function as the primary point of contact for the HRBPs and their teams supporting the North America Business, Operations, Corporate Office and Global functions supported from the US office, providing essential support and communication to ensure seamless coordination and execution of HR initiatives. • Act as a key liaison between regional HR teams, fostering collaboration, knowledge sharing, and best practice implementation.• In partnership with GPO Total Rewards and GPO Talent, drive process standardization and process compliance across the People Solutions organization. • Develop and implement People Solutions strategies in alignment with the overall HR business objectives. Spearhead the strategic shift towards centralized HR operations, advocating for innovative approaches, aiming to optimize efficiency across NA/Corporate/ & Global functions.• Oversee the execution of HR programs and initiatives to ensure seamless end-to-end processing and delivery.• Partner with HR Solution Delivery team to implement initiatives, processes and technology that promote and support the execution of strategies, including centralization of activities to the People Solutions teams. • Establish and track key HR metrics to measure the effectiveness of the People Solutions organization.• Oversee the management and accuracy of employee and HR data.• Mentor, develop and inspire a high performing organization of future HR leaders.

•Provide regional HR leadership while ensuring implementation and application of agreed upon HR policies and represents the needs of the HR Shared Services team in the HR function.•Supervises, advises and counsels the NA/LATAM HR Service Center, HR Data Management, Compensation and Benefits Administration, Talent Administration teams, focusing on providing coordination and a cooperative team environment between the functions. •Provide HR Shared Services perspectives on business strategies. Act as HR strategist as well as change agent and implementation advisor, familiar with the strategic plans of the company.•Drives for shared serviceable tasks to be owned by Shared Services, driving any tactical or transactional tasks out of the Centers of Expertise (CoE) in order to promote standardization and efficiency in the HR delivery model.•Participate as part of the Global HR Shared Services Leadership Team, fostering strong stakeholder engagement, information sharing, presenting data and metrics that will help drive quality decision making. •Partner with Global Centers of Expertise (CoE) and Regional HR Business Partners to ensure successful implementation of company-wide strategies and policies.•Work with senior management to proactively identify areas of improvement related to shared services policies, procedures and SLAs, and develop appropriate strategies to address these areas.•Manage day-to-day operations. Monitor applicable HR operational metrics; develop and implement effective action plans to improve results, partnering with CoEs and others as appropriate.•Define operational improvements, particularly around most effective use of self-service capabilities to maximize effectiveness of HR service delivery. •Develop an engaging culture and climate, and coach managers to become excellent leaders.

-Provide vision, leadership, planning, project coordination and management for the development of a cost-effective department while concurrently facilitating efficient operations to meet current and future business needs within the HR organization.-Accountable for ensuring continuity and successful delivery of functional services to users through the organization.-Build and maintain a strong functional team through effective recruiting, training, coaching, team building and succession planning.-Handle escalated cases from the HR Service Center and HR Administration teams to ensure quality and timely completion.-Focused and driving high levels of customer satisfaction.-Track Key Performance Indicators (KPI) and produce weekly reports, conduct meetings, and distribute daily/monthly/quarterly results.-Establish and maintain successful Service Level Agreement (SLA) metrics with global / regional businesses.

Job responsibilities include:-Assist with all talent management activities to include talent reviews, performance management, succession planning and leadership development.-Work closely with talent management teams in all regions to include North America, EMEA, India/China, Australia, and Japan to assist, support, and enhance their talent implementation efforts.-Provide counsel and advise to regional leaders and facilitate dialogue between regions where there is an opportunity to share best practice and key learnings.-Share feedback from regions with global business partners leadership and talent on areas for improvement, process effectiveness suggestions, and gap analyses.

Job responsibilities include: -Apply subject matter expertise as a liaison between HR, Payroll and Benefits areas on initiatives that directly involve Global Payroll and Global Customer Service practice or scope.-Establish and maintain collaborative relationships with the HRIS Process Team and service providers to ensure technology is fully leveraged, and that post-implementation user adoption by HR/Payroll/Benefits staff, Mylan managers and employees is successful.-Perform functional analyses and reporting on key metrics to identify opportunities for improvement in business process execution. Recommend changes in practice and procedure to enhance performance and efficiencies and drive ongoing progress in process and data standardization.-As subject matter expert, contribute to a program of testing, end-user training on HRIS or Payroll applications and global communications on related business processes to ensure that end users and Global Customer Service teams are prepared for participation in system testing and post-implementation support.-Research system/process challenges and provide functional guidance, ensuring proper communication of resolutions.-Accept responsibility for task ownership in third-party relationships (payroll providers, time and labor providers).

Job responsibilities include: -Supervise a staff of five Service Center Representatives to ensure accurate data entry and excellent customer service for all employees across the organization.-Responsible for team career development, mentoring, coaching and disciplinary actions.-Assist HR Service Center with policy interpretation and guidance.-Provide additional support to other HR areas, such as, compensation, benefits, payroll, employee relations with various projects and yearly initiatives.-Continued Team Leader responsibilities as outlined below.

Job responsibilities include:-Coordinated activities within the HR Service Center relative to SAP HR transactional processing, administration and managerial reporting.-Responsible for the management of several data entry initiatives such as open enrollment, salary actions, bonus payments, and job title realignment.-Provided employee information and referral services and resolve employee issues.-Support the HR Service Center Representatives as a mediator with irate employees and meet directly with them to ensure their questions and issues are addressed timely and accurately.-Provided SAP HR training to all new users and Time Administrators.-Completed routine database audits in preparation for payroll processing.-Provide insight and support for database issues and enhancements.

Job responsibilities include:-Researched and responded to customer inquiries in support of the products and services of HR.-Provided process support for establishing/maintaining records in HRMS and vendor systems.-Completed organizational management and position profile updates.

Job responsibilities include:-Provided administrative support for the HR Manager.-Scheduled interviews and conducted background investigations.-Assisted with new employee orientation.-Served as the departmental and Bargaining Unit Time Administrator.