Angela Harmon

Angela Harmon Email and Phone Number

IT Business Analyst at Crown Equipment Corporation @ Crown Equipment Corporation
Angela Harmon's Location
Dayton, Ohio, United States, United States
Angela Harmon's Contact Details

Angela Harmon personal email

n/a
About Angela Harmon

I am an IT Professional with over 30 years of experience in ERP IT Program & Project Management, ERP Sustainment, ERP Test Management, ERP Security Management, ERP Internal Audit, ERP Organizational Change Management, and ERP Helpdesk Management. My ideal position would be either a manager or a technical lead in any of my areas of expertise noted above. I have experience in both SAP and Oracle application planning, development, and support. I am open to a travel position or a position based in Ohio.

Angela Harmon's Current Company Details
Crown Equipment Corporation

Crown Equipment Corporation

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IT Business Analyst at Crown Equipment Corporation
Angela Harmon Work Experience Details
  • Crown Equipment Corporation
    It Business Analyst
    Crown Equipment Corporation Oct 2015 - Present
    New Bremen, Oh, Us
    Gather requirements and document in a format useful for developersManage priorities and communicate progress to all stakeholdersTrack tasks and keep team working on the most important tasksWork with all stakeholders to ensure a quality product is released
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  • Crown Equipment Corporation
    It Support Manager
    Crown Equipment Corporation Oct 2012 - Oct 2015
    New Bremen, Oh, Us
    Manage IT Support staff for Crown US locations. Provide project management for all support initiatives. Define processes, procedures, support agreements, and budget approval for all Crown US locations. Report to IT Operations Director.
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  • Crown Equipment Corporation
    Data Systems Administrator
    Crown Equipment Corporation Sep 2012 - Sep 2012
    New Bremen, Oh, Us
    - System Administration (patching, monitoring, supporting, flowcharting, testing, debugging, documentation, modifying and installation of software)- System Security (creating and maintenance of user and group accounts affecting data structures and security rights within software applications)- System Documentation (Developing system standards for areas such as user management and monitoring. Documenting installation and Company unique operations)- Disaster Prevention and Recovery (Integrating proactive monitoring of systems using tools such as SNMP. Ensuring that backup and restoration procedures have been established and tested)
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  • Btas, Inc.
    Erp Sustainment Manager
    Btas, Inc. Jan 2010 - Jun 2012
    Beavercreek, Ohio, Us
    Provided Program Management Office oversight/documentation of Helpdesk metrics, support and processes, Software Configuration processes, and recommendations for support of all other aspects of Oracle ERP Sustainment, including End User Management and Role Based Access Control Management for Expeditionary Combat Support System (ECSS) while adhering to DOD requirements. Served as the customer liaison for all ECSS pilot sites; including support from WPAFB and at pilot locations. Provided HD Level 2 support to troubleshoot application and network/infrastructure issues. Peer Reviewed program documentation (e.g. concept, requirements, design, manuals, reports, source code, deficiency/change reports and program schedules) to ensure that requirements are adequately addressed and implemented. Coordinated with AFLMA, GCSS Operations, and FAS Helpdesk at Gunter AFB, RTO at Eglin AFB, and internal PMO and Logistics Transformation Office (LTO) at WPAFB to determine customer issues and drive resolution. Assisted in development of Life Cycle Sustainment Plan, Deficiency Reporting process, and Software patch and upgrade process. Leveraged OUM and CMMI best practices to define and implement sustainment methodology.
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  • Rainbow Data Systems
    Systems Engineer
    Rainbow Data Systems Oct 2009 - Dec 2009
    As Independent Validation and Verification (IV&V) Specialist, provided expertise required to perform Independent Validation Verification (IV&V) planning, execution, and reporting leading to the certification and accreditation (C&A) for the Expeditionary Combat Support System (ECSS). Developed Verification processes and products which provided objective evidence that the ECSS Program Management, Logistics Transformation Office, and Systems Integration teams followed all applicable standards and performance specifications recommended for project management. Developed Validation approaches to present objective evidence that program management measures implemented mitigated risks to level acceptable to the user. Develop comprehensive IV&V plans that as a minimum describe the organization, schedule, resources, responsibilities, tools, techniques, and methods to perform the V&V by leveraging SEP (Systems Engineering Process) and CMMI best practices. Reviewing program documentation (e.g. concept, requirements, design, manuals, reports, source code, deficiency/change reports and program schedules) to ensure that program management requirements are adequately addressed and implemented. Witnessed functional testing and conduct additional testing where necessary to verify the implementation of security requirements. Documented and reported V&V results, anomaly reports, recommendations, activity reports and other special reports as required.
  • Pratt & Whitney
    It Program Office Management/Test Management
    Pratt & Whitney 2006 - 2009
    Served as Site Administrator and trainer for HP Quality Center. Documented standard work for testing coordination and led tests of large projects requiring ERP Functional participation, including R3 AIX hardware move and Disaster Recovery testing. Managed and executed the integration, regression, and cutover test scenario execution for the SAP 4.7 upgrade using HP Quality Center product suite. Monitored Software Development Life Cycle (SDLC), Market Feedback Analysis (MFA) and Passport process for all IT Projects and evaluated and recommended how to improve results using root cause and corrective action techniques. Lead multiple ACE (Achieving Competitive Excellence) teams driving application quality, Quality Review (QR) process improvement and executive MFA score improvement.
  • Pratt & Whitney
    Sap Security Manager
    Pratt & Whitney 2004 - 2006
    Documented SAP Security processes and procedures; developed new metrics for SAP Security management that contributed to ACE Silver achievement; and executed SOX testing for SAP Security compliance. Key customer focal point for assisting with SAP Security issue resolution, including management of Helpdesk Remedy queue. Key contributor for improved processes, procedures, and metrics for the SAP Security group; supported 25,000 employees. SAP security developer, including composite role construction for SAP 4.7 rollout to 25,000 Pratt & Whitney employees. Managed SOX compliance/executed audits for all major and minor implementations executed by IT organization. Reported audit findings to IT Compliance Office and PricewaterhouseCoopers. Provided Level 3 Helpdesk Support for SAP Security roles.
  • Pratt & Whitney
    Military Customer Support It Specialist
    Pratt & Whitney 2000 - 2004
    Served as the ERP Organizational Manager for a 390+ person organization and provided IT Support and OCM for the organization. Managed all aspects of SAP responsibility related to end user identification, infrastructure requirements, and security maintenance and approval of SAP profiles. Project manager for all IT Waterline developed projects approved for organization. Served as primary interface to IT Organization; served as a customer representative for all IT support for 500+ employees. Lead or participated in blueprinting, end user identification, infrastructure planning, security management of profiles, and Sarbanes-Oxley (SOX) profile reconciliation for Military Spares, Fleet Management Programs (FMP) and Warranty customers to provide organizational change readiness (OCR) support. Managed the IT budget approval for hardware and software expenditures; customer organization consisted of 500+ employees; efforts resulted in cost savings throughout the organization.
  • Pratt & Whitney
    Department It Specialist
    Pratt & Whitney 1997 - 1999
    East Hartford, Ct, Us
    Served as the IT Coordinator for a 300+ person organization and provided IT Support for the organization, including capital planning. Selected by MIS to participate on several special project teams and serve as primary customer interface.
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  • Pratt & Whitney
    Lan Administrator/Senior Systems Programmer
    Pratt & Whitney 1993 - 1996
    East Hartford, Ct, Us
    Designed, managed, and maintained a 50 client LAN network. Served as a COBOL, EASYTRIEVE PLUS, and FOCUS programmer for Manufacturing Operations and provided overall IT support for 500 Manufacturing Operations employees.
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  • Pratt & Whitney
    Systems Programmer And Data Center Support
    Pratt & Whitney 1985 - 1993
    East Hartford, Ct, Us
    Designed and implemented reporting systems and online systems using COBOL, EASYTRIEVE PLUS, and FOCUS. Provided Level 1 Helpdesk Support and served as Tape Vault Librarian.
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Angela Harmon Skills

Integration Program Management Software Documentation Process Improvement Erp Project Management Requirements Analysis Testing Sdlc Security Troubleshooting Business Analysis Enterprise Architecture Software Project Management Disaster Recovery Visio Dod Sharepoint Ms Project Customer Service Quality Assurance User Acceptance Testing Configuration Management Quality Center Strategic Planning Quality Management Sql Oracle Applications Cmmi Helpdesk Support Scripting Security Clearance Air Force Internal Audit Automated Software Testing Asset Managment Gsm Help Desk Support Knowledge Management Problem Solving Qtp Sustainability Sap R/3 Leading Organizational Change Sap Security Administration Quality Center Site Administrator Lan Administration Sarbanes Oxley Capital Budgeting Remedy Ar System Application And Network Troubleshooting

Angela Harmon Education Details

  • Florida Institute Of Technology
    Florida Institute Of Technology
    General
  • Barry University
    Barry University
    Information Technology
  • Wright State University
    Wright State University
    Data Processing

Frequently Asked Questions about Angela Harmon

What company does Angela Harmon work for?

Angela Harmon works for Crown Equipment Corporation

What is Angela Harmon's role at the current company?

Angela Harmon's current role is IT Business Analyst at Crown Equipment Corporation.

What is Angela Harmon's email address?

Angela Harmon's email address is an****@****bal.net

What is Angela Harmon's direct phone number?

Angela Harmon's direct phone number is +141962*****

What schools did Angela Harmon attend?

Angela Harmon attended Florida Institute Of Technology, Barry University, Wright State University.

What skills is Angela Harmon known for?

Angela Harmon has skills like Integration, Program Management, Software Documentation, Process Improvement, Erp, Project Management, Requirements Analysis, Testing, Sdlc, Security, Troubleshooting, Business Analysis.

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