Daily operation management of the satellite office for a real estate and mortgage vendor. Worked directly with mortgage services, property management companies and HOAs to ensure contractual obligations are met.

Data management and testing records for the lineman program. Worked directly with instructors and students.

Screening and testing potential applicants of the AA in Nursing Program. Also, coordinated externships for the Medical Assistant Program.

Director is the data analytics department, working with hospitals, home health agencies and medical centers on patient experience surveys and improvements.

Working with the Data Analytics team on survey editing and production for the patient experience and improvement.

• Provided training and support for physicians and medical office staff participating in the Federal Vaccines forChildren Program.• Audited immunization records of schools within a five county area• Audited daycares for state immunization records across a five county area.• Public presentation on adult vaccines for public service initiative.• Training on CDC vaccine initiatives to five county Health Departments.• Research survey of immunization levels of two year olds within the five county area.

• Direct reports of Client Services, Data Analyst and Report Writing Teams.• Carefully selected, developed and retained qualified staff, as well as trained new staff annually.• Created annual goals, objectives and budget and made recommendations to reduce costs.• Assisted in the design and execution of programs that contributed to a 15% growth of the organization in the 2011 fiscal year. • Expertly planned, coordinated, organized and directed all operations of the three departments.• Ensured the accuracy of public information and materials. • Actively maintained up-to-date knowledge of applicable state and Federal laws and regulations.• Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff asneeded.• Minimized staff turnover through appropriate selection, orientation, training, staff education and development.• Organized and led weekly personnel meetings with 26 Team members.• Developed and managed budget and revenue expectations while actively seeking ways to eliminate or reduceexpenses.• Worked with clients and stakeholders to shape procurements and identify opportunities for value addedservices.• Observed strict confidentiality and safeguarded all patient-related information.• Reviewed and approved time cards for processing by payroll department.• Analyzed facility activities and data to properly assess risk management and improve services.