Angela Iversen Email and Phone Number
Hey there! I'm Angela, Client Success Manager at Paragon, a full-service marketing agency that's transforming the way brands excel on Amazon. With a knack for unraveling complex challenges, I specialise in steering end-to-end operations and have led my team to secure significant wins for our clients across Europe, the USA, and Brazil.Boasting years of industry experience, I've cultivated a robust portfolio of strategies that have propelled businesses to new heights, enhancing their online footprint, lead generation, and overall revenue. My approach is deeply rooted in developing cutting-edge digital strategies and meticulous operational oversight. A firm believer in data-driven decision-making, I leverage analytics to refine our tactics and consistently deliver superior outcomes for our clients.Beyond the professional realm, my passion for urban photography keeps me connected to the vibrant energy of city life. Exploring London's eclectic streets and capturing its dynamic essence has not only been a creative outlet but also sharpened my observational skills and attention to detail—qualities that greatly benefit my professional endeavours.I'm on a perpetual quest for knowledge, always keen to stay ahead of the curve by embracing the latest trends and best practices in our industry. If you're aiming for unparalleled growth in your business, I'm here to elevate your journey. Let's forge new paths to success together. Connect with me!
Paragon
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Client Success ManagerParagon Apr 2023 - Present- Develop and maintain strong relationships with clients, understanding their business goals and challenges.- Ensure client satisfaction by delivering outstanding service and support, managing expectations, and resolving issues promptly.- Collaborate with sales, marketing, and product teams to align on client goals, strategies, and feedback.- Monitor and analyse client usage data to offer recommendations, identify opportunities for growth, and prevent churn.- Lead onboarding and training sessions for new clients, ensuring they fully understand and utilize our services.- Develop success plans for clients, setting clear objectives and milestones to achieve desired outcomes.- Gather client feedback to drive continuous improvement in our products and services. -
Customer Success SpecialistForrester Mar 2021 - Jan 2023London, England, United Kingdom- Handle the routing and fulfilment of service requests for assigned clients including research inquiry, analyst inquiry, and briefings.- Operate fluently across multiple internal systems and processes to deliver the most important information, in an organised, focused, and clear way to clients and internal stakeholders.- Work closely with other specialists, account teams, and analysts to provide clients with timely responses to questions and meet defined service-level objectives (SLOs).- Identify relevant Forrester research for client inquiries. Work with clients to clarify research requests in order to identify the most appropriate published content to support a business problem.- Understand research content and analyst coverage areas to effectively align client questions with the most relevant analyst.- Track all requests and correspondence in Forrester’s customer relationship management (CRM) database. -
Client Strategy ManagerChanneladvisor Feb 2018 - Nov 2020London, England, United Kingdom -
Ecommerce ManagerCosmo Gleam Feb 2014 - Sep 2017London, England, United Kingdom
Angela Iversen Education Details
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Business Administration And Management, General -
Halcyon London International SchoolIb Diploma Programme
Frequently Asked Questions about Angela Iversen
What company does Angela Iversen work for?
Angela Iversen works for Paragon
What is Angela Iversen's role at the current company?
Angela Iversen's current role is Helping Brands Improve Their Amazon Experience | Client Success | Amazon Ads | Amazon Global.
What schools did Angela Iversen attend?
Angela Iversen attended The Open University, Halcyon London International School.
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Angela Iversen
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Angela Iversen
Amsterdam
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