Angela J. Schultz Email & Phone Number

Boca Raton, Florida, United States

• Responsible for ensuring all orders, claims, credits, and issues are addressed in a timely and accurate manner.• Enhance existing processes to drive productivity growth while reducing operational costs.• Utilize EDI and SAP systems to facilitate communication with suppliers, customers and partners. • Coordinate with Third-Party Logistics (3PL) providers to optimize logistics and distribution processes.

Montreal, Quebec

Jack Victor is a luxury men’s clothing company designing and manufacturing suits under the Jack Victor label, Ted Baker and other brands. Major clients include Barney’s, Saks Fifth Avenue, and Nordstrom.• Daily duties include strong customer service and problem-solving skills including accurate order entry, pricing updates, processing expedites, credit adjustments, customer complaint resolution, and customer satisfaction. Basic French language skills utilized daily.

St. Paul, Mn

• Process, analyze, and audit EDI (electronic data interchange) and EOC (electronic order center) point of sale distributor rebate claims to ensure data and claim accuracy using Business Objects.• Average YTD days-to-process claims is 7 days with a goal of under 30 days; total 2015 YTD dollars processed over $10MM.• Develop and update reports using Microsoft Access and Excel databases to analyze and forecast point of sale data and report findings to upper management • Work closely… Show more • Process, analyze, and audit EDI (electronic data interchange) and EOC (electronic order center) point of sale distributor rebate claims to ensure data and claim accuracy using Business Objects.• Average YTD days-to-process claims is 7 days with a goal of under 30 days; total 2015 YTD dollars processed over $10MM.• Develop and update reports using Microsoft Access and Excel databases to analyze and forecast point of sale data and report findings to upper management • Work closely with distributors to resolve claim discrepancies and ensure consistent, accurate, and clean customer data• Successfully moved manual chargeback claims to electronic making the claims verification process faster and more accurate -- Resulted in nomination and winning of the 3M Quarterly Business Services award for dedication and drive towards efficiency• Implemented credit memo email automation to eliminate or reduce mailing credit memos to customers saving 3M time and money • Created a contract cost conversion table in Excel so the customer and 3M contract costs correlate correctly resulting in 80% fewer claim errors (previous claims had, on average, about 500 errors each)• Voluntary member of United Way Operations Committee, responsible for budget approval, reporting and advertising via email Show less

St. Paul, Mn

• Six Sigma Green Belt certified• Six Sigma Change Acceptance Management certified • Responsible for updating manual order entry processes to digital and electronic systems dramatically increasing efficiency and cost savings.• Managed customer transactions relating to order management, expediting, deductions, pricing discrepancies, adjustment processing, and customer inquiries and complaints. • Established and maintained excellent working relationships with… Show more • Six Sigma Green Belt certified• Six Sigma Change Acceptance Management certified • Responsible for updating manual order entry processes to digital and electronic systems dramatically increasing efficiency and cost savings.• Managed customer transactions relating to order management, expediting, deductions, pricing discrepancies, adjustment processing, and customer inquiries and complaints. • Established and maintained excellent working relationships with internal and external customers including Samsung, Siemens, Schneider, and Microsoft.• Nominated by management to participate in “Entrepreneurs in Hiding” a 3M program to reward and foster cross functional collaboration and entrepreneurial skills by providing marketing support to 3M’s magnetic tape portfolio in Latin America.• Coached and trained coworkers on change acceptance to adapt to new, more efficient ways of doing business. Show less

St. Paul, Mn

• Responsible for key accounts such as Nissan, Chrysler, Mitsubishi, Cummins, and Cardington Yutaka with daily duties including accurate and timely order entry, program management, expedites, deductions, adjustments, and customer and distributor interactions.• Spirit of Achievement Award nominee for involvement in Nissan Rapid Program Development; prepared a comprehensive manufacturing and distribution checklist for prototype orders to avoid build, entry, and shipping errors resulting in a… Show more • Responsible for key accounts such as Nissan, Chrysler, Mitsubishi, Cummins, and Cardington Yutaka with daily duties including accurate and timely order entry, program management, expedites, deductions, adjustments, and customer and distributor interactions.• Spirit of Achievement Award nominee for involvement in Nissan Rapid Program Development; prepared a comprehensive manufacturing and distribution checklist for prototype orders to avoid build, entry, and shipping errors resulting in a more streamlined prototype process to keep up with increased demand.• Assisted OEM and Interam® sales teams by meeting and exceeding upsell goal in 2011 at $51,096 (151% of goal).• Improved order inefficiencies by working with management to update various order entry processes to electronic and automatic resulting in little to no manual entry resulting in reduced errors and increased time savings.• Implemented and lead weekly meetings with sales, marketing, and supply chain to solve Chrysler quality issues which fostered collaborative brainstorming and a rapid resolution.• Through thorough analysis was able to identify and correct a pricing issue on a key Interam® account that resulted in recovering $4MM worth of unpaid invoices by year-end. • Voluntary member of the Business Services Employee Engagement Team responsible for the publication and editing of a bi-monthly newsletter, team communications, and annual picnic planning. Show less

Minneapolis, Mn

• Consistently received excellent feedback from direct and senior management. Solely responsible for the Submittals Department which was formerly staffed by three individuals. • Responsible for all aspects of architecture and construction management processes including; submittals, site visits, punch lists, meeting minutes, client management activities, training of new employees, and subcontractor relations. • Collaborate on cross functional teams to develop presentations and update… Show more • Consistently received excellent feedback from direct and senior management. Solely responsible for the Submittals Department which was formerly staffed by three individuals. • Responsible for all aspects of architecture and construction management processes including; submittals, site visits, punch lists, meeting minutes, client management activities, training of new employees, and subcontractor relations. • Collaborate on cross functional teams to develop presentations and update meetings with clients, subcontractors, and senior management. • Provided project support services for 80+ construction projects with an average project value of over $20MM. Familiarity with all aspects of architectural, engineering, and construction processes. Show less

Greater Milwaukee Area

• Responsible for managing seven tellers, including verifying the accuracy of teller accounting, conducting performance reviews, dealing with escalated customer issues, and liaising with store and regional management. • Promoted bank products and activities through direct sales, supporting special promotions, and developing marketing collateral including flyers, posters, and brochures. • Consistently received excellent feedback from branch and regional management.

Minneapolis, Mn

• Promoted from Teller to Teller Supervisor in less than one year.• Responsible for meeting monthly sales quotas for new accounts, products under promotion, and customer satisfaction results.• Designated "Employee of the Month" for keeping a professional attitude and collaborating well with colleagues.