Developed and updated Standard Operating Procedures (SOPs) and created detailed process maps to optimize organizational efficiency and ensure compliance with Army/DoD standards.Collaborated with cross-functional teams to identify inefficiencies, analyze workflows, and implement process improvements tailored to organizational objectives.Facilitated strategic discussions with stakeholders to align processes with operational goals, ensuring seamless execution of projects and initiatives.Leveraged analytical tools and methodologies to identify bottlenecks, streamline processes, and drive measurable results for the organization.

Collaborated across teams to gather business requirements, analyze processes, and identify opportunities for operational efficiency and innovation.Defined business capabilities and developed strategic roadmaps to drive successful enterprise-wide initiatives, ensuring alignment with organizational goals.Led the creation and maintenance of business architecture frameworks, enabling clarity and precision in project execution and decision-making.Established governance processes to ensure consistency, integrity, and scalability across initiatives.Proactively monitored industry trends and emerging practices to implement innovative solutions, enhancing organizational capabilities and competitiveness.

Implemented an Enterprise Process Repository (EPR) to enhance the support provided to the Capital Markets team, optimizing business architecture workflows and improving operational outcomes.Created comprehensive process diagrams for Capital Markets Operations, aligning with Enterprise Architecture Taxonomy using ARIS, TOGAF, and BizBok frameworks, improving clarity and efficiency in processes.Facilitated stakeholder discovery sessions, collaborating with SMEs to address complex business challenges and implement innovative solutions.Directed process improvement efforts, including resource allocation, timeline management, and ensuring the successful execution of key project objectives.

Delivered performance and efficiency improvements by managing client engagements and business development for Federal Agencies, meeting tight budgets and increasing service demand.Led engagement management activities, including performance reviews, task delegation, project scheduling, financial oversight, and client relations, ensuring successful project delivery and client satisfaction.Implemented creative, cost-effective solutions in acquisition, financial, human capital, IT, data analytics, and performance management, optimizing operations for government clients.Ensured compliance with mortgage-backed securities guidelines and federal regulations by overseeing federal issuer review teams.Spearheaded business development initiatives, streamlining compliance review processes and leveraging technical communication expertise to craft proposals, whitepapers, and thought leadership materials.

Enhanced operational controls by conducting comprehensive OFAC, AML, and RSCA reviews in Real Estate Risk Management.Led process mapping efforts within the Servicing area, collaborating with cross-functional teams to support a large-scale project under tight deadlines.Developed effective risk matrices leveraging RCM expertise and MetricStream proficiency, improving risk management practices and governance frameworks.Applied BPM methodologies to deliver high-quality results and meet strict project timelines, ensuring alignment with organizational goals and compliance standards.

Led the creation and implementation of the Customer Service Strategic Initiative, enhancing customer experience and embedding service-focused principles across operations.Managed Customer Service Change Champions, ensuring effective communication of program updates and gathering valuable field feedback to drive initiative success.Designed and implemented an Operations Leadership Engagement Model, aligning internal stakeholders with strategic business objectives to achieve company-wide alignment.Exceeded director-level targets by 10% through the development of an Operational Customer Service Satisfaction Survey, improving stakeholder experience measurement and tracking.Supported Service Level Agreement (SLA) development, focusing on process automation, improvements, and metric monitoring to ensure customer-related activities met high standards.Oversaw the Program Communication Plan, delivering quarterly updates and promoting the adoption of customer-centric operational principles.Utilized data analysis expertise to audit existing datasets, synthesize insights, and deliver comprehensive dashboards, reports, and financial schedules to support decision-making.

Identified and addressed gaps in Enterprise Risk Management (ERM) policies, recommending alignment strategies to enhance consistency and ensure compliance across business units.Streamlined ERM processes by developing monitoring activities, including a findings tracker and job aids, significantly increasing efficiency and standardization.Designed tailored governance solutions and delivered comprehensive training by collaborating with ERM counterparts, leveraging research and analysis to meet evolving corporate requirements.Led cross-functional initiatives, managing teams and stakeholders to implement governance tools, mechanisms, and practices, driving improvements across the ERM organization.

Led architectural programs such as Dynamic Credit Risk Management, Credit Risk Transfer Target Operating Model, and Loan Life Cycle initiatives, achieving seamless integration and improved efficiency.Aligned enterprise goals with strategic metrics by modeling and maintaining tactical and strategic business architecture, while managing consultants to ensure program success.Enhanced operational capabilities and market presence by modernizing technology and processes, including Mortgage-Backed Securities Trade Automation.Developed optimized target state architecture views, defined performance metrics, and educated stakeholders on business optimization using HOPeX, TOGAF, and BizBok Framework.

Re-platformed Capital Markets counterparty and trading systems, driving operational efficiency and system reliability.Monitored and reported on performance metrics for Trading Desks and the Chief Financial Office, ensuring strategic alignment and informed decision-making.Collaborated on REMIC and MRB deals by coordinating efforts with the trading desk, structured team, collateral management, and accounting to finalize transactions.Automated loan pooling and securitization workflows, ensuring eligibility and supporting the sale of Mortgage-Backed Securities (MBS).Validated loan eligibility for CRA-targeted MBS, ensuring compliance with investor requirements.Simplified Fannie Mae Majors and supported the creation of a low-loan-balance Majors program, enhancing market liquidity.Increased monthly liquidity by consolidating portfolio trades under the Enhanced Lender MBS Liquidity program.Managed long-term standby commitments, helping lenders reduce credit exposure through structured monthly fee arrangements.