Angela Jacob Email & Phone Number

Washington, DC, US

Reston, Virginia, US

Developed and updated Standard Operating Procedures (SOPs) and created detailed process maps to optimize organizational efficiency and ensure compliance with Army/DoD standards.Collaborated with cross-functional teams to identify inefficiencies, analyze workflows, and implement process improvements tailored to organizational objectives.Facilitated.

Toronto, Ontario, CA

Collaborated across teams to gather business requirements, analyze processes, and identify opportunities for operational efficiency and innovation.Defined business capabilities and developed strategic roadmaps to drive successful enterprise-wide initiatives, ensuring alignment with organizational goals.Led the creation and maintenance of business.

Union, NJ, US

Implemented an Enterprise Process Repository (EPR) to enhance the support provided to the Capital Markets team, optimizing business architecture workflows and improving operational outcomes.Created comprehensive process diagrams for Capital Markets Operations, aligning with Enterprise Architecture Taxonomy using ARIS, TOGAF, and BizBok frameworks.

Arlington, Virginia, US

Delivered performance and efficiency improvements by managing client engagements and business development for Federal Agencies, meeting tight budgets and increasing service demand.Led engagement management activities, including performance reviews, task delegation, project scheduling, financial oversight, and client relations, ensuring successful project.

Enhanced operational controls by conducting comprehensive OFAC, AML, and RSCA reviews in Real Estate Risk Management.Led process mapping efforts within the Servicing area, collaborating with cross-functional teams to support a large-scale project under tight deadlines.Developed effective risk matrices leveraging RCM expertise and MetricStream proficiency.

Washington, District Of Columbia, US

Led the creation and implementation of the Customer Service Strategic Initiative, enhancing customer experience and embedding service-focused principles across operations.Managed Customer Service Change Champions, ensuring effective communication of program updates and gathering valuable field feedback to drive initiative success.Designed and implemented.

Washington, District Of Columbia, US

Identified and addressed gaps in Enterprise Risk Management (ERM) policies, recommending alignment strategies to enhance consistency and ensure compliance across business units.Streamlined ERM processes by developing monitoring activities, including a findings tracker and job aids, significantly increasing efficiency and standardization.Designed tailored.

Washington, District Of Columbia, US

Led architectural programs such as Dynamic Credit Risk Management, Credit Risk Transfer Target Operating Model, and Loan Life Cycle initiatives, achieving seamless integration and improved efficiency.Aligned enterprise goals with strategic metrics by modeling and maintaining tactical and strategic business architecture, while managing consultants to ensure.

Washington, District Of Columbia, US

Re-platformed Capital Markets counterparty and trading systems, driving operational efficiency and system reliability.Monitored and reported on performance metrics for Trading Desks and the Chief Financial Office, ensuring strategic alignment and informed decision-making.Collaborated on REMIC and MRB deals by coordinating efforts with the trading desk.