Angela Jaroua Email & Phone Number

Deerfield Beach, Florida, Estados Unidos

• Review account data entry of all commercial and roll off for billing purposes. While reviewing work order completion for all roll off work and bulk service.• Ensure customers are billed correctly for services and process billing and distribution.• Communicate with customers to answer billing questions and resolve issues and concerns.• Manage credit and billing adjustment requests from customers.• Request payments and negotiate payment arrangements and prepare data to send to collection.• Prepare various monthly administrative reports for the Management and finance department and participate in budget preparation and monitor shortfalls while analyzing revenue.• Plan and supervise billing and collection operations.• Coordinate with other departments to ensure the accuracy of billing information.

Deerfield Beach, Florida, Estados Unidos

• Collected and analyzed customer data and developed resolutions for issues. • Communicated with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests.• Assisted calling and incoming customers and accommodated their requests.• Kept customers information updated in the system.• Collected payments from customers for their work orders and monthly invoices.• Prepared, updated, and dispensed the daily route schedules to appropriate personnel.• Printed out, distributed, collected, and reviewed route sheets, productivity reports, customer service reports and other reports.• Completed daily, weekly, and monthly productivity reports for distribution to management.• Reported driver performance issues, customer complaints or concerns to appropriate management for resolution.

• Assisted incoming customers and accommodated their requests.• Prepared and processed notification mailings• Maintained applications and forms.• Prepared meeting’s Agenda and contacted Board Members/Applicants• Processed pay authorizations and personnel actions forms.

• Managed professional and personal scheduling for CEO, including agendas, mail, email, phone calls, client management, and other company logistics.• Coordinated complex scheduling and calendar management, as well as content and flow of information to senior executives.• Provided administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database.• Processed Payroll, Payroll Taxes & Liabilities while creating purchase orders and placed the orders with vendors. • Kept track of all bills, check invoices, created invoices and received payments for invoices.• Kept customer's monthly payments processed and current.

Miami, Florida, United States

• Administered the day-to-day operations of the office.• Organized and maintained files and records.• Prepared and edited correspondence, reports, and presentations• Created purchase orders and placed the orders with vendors.• Negotiated discount percentages and looked for ways to save the company money.• Provided quality customer service.• Organized the shipment of customer orders.• Supervised all orders to ensure that they received as requested.

Hollywood

Visited and assisted customers on a daily basisAcquired over 500 new customers for Quill, providing office and business suppliesCoordinated the marketing and advertising programConducted interviewing and trained new employees

Analyzed and simplified administrative process.Assisted the daily administrative duties.Quoted customers on their needs.Kept customers informed their cargo’s status

Caracas, Federal District, Venezuela

Found new accounts.Analyzed and found solutions for business’s telecommunications needs.Strategic planning on the operation of the Contact Centers.Kept tracking on the results of the Contact Centers’ and if needed found optimalsolutions, for best results.Analyzed and reviewed technical products.Revised technical vendors on the products and delivery times.

Marketing telecommunication productsAssisted clients on their telecommunication needs and recommending the appropriate goods or servicesAnswer phone calls to take orders, give or take status, troubleshoot problems. Input and update all orders in computer