Provides multi-faceted administrative support and assistance to ensure effective use of an executive's time and productive interactions with staff and the public.Uses discretion, judgement, and knowledge of the organization to facilitate the executive's activities.Calendar Management with attention to accuracy, timeliness, conflict resolution and alignment to the leader’s priorities and commitments.Develops positive and strategic relationships at all levels of the organization.Coordinate and arrange company events, meetings, and other on or offsite activities.Maintain a high level of confidentiality and cascade information with appropriate disclosures and timing.Reconciles and submits expense reports for senior executives.

Receive and resolve escalated customer issues brought to the CEOAttend meetings, take notes, and prepare agendasResponsible for coordination of information to Board of DirectorsManage and maintain CEO and CFO schedules, appointments and travel accommodationsProcess expense reports and purchase-card reconciliation for the CEO, CFO, and senior executives

Manage and train front line staff to provide a consistent customer experience. Handle on site and virtual Customer Service escalation inquiries.Build solid relationships, with all levels of leadership and support teams, to meet customer satisfaction goals and promote customer retention.