Assigns, directs, and supervises operations personnel oversees bids and scheduling daily work,implementing appropriate mechanisms to improve efficiency, labor utilization, and control costs; ensuring adherence to the attendance policy Ensures timely and accurate communication with the Union regarding grievances and disciplinary actions. Assists in staff recruitment selection, onboarding, training, and performance management. Conducts, at a minimum, annual performance reviews for assigned staff. Maintains records, including updated Operator master schedule, dispatch control logs, attendance and shift replacement records, other incident reports, and similar records as required. Ensures the operations department meets and complies with all federal, state, and local health and safety regulations and ensures compliance with county, local, state, and federal regulations regarding transit operations including, but not limited to, vehicle safety, driver certifications and training, and CDL requirements. Trains, mentors, directs, supervises, and disciplines Operators or other operations staff as necessary to ensure safe and reliable operations within contractual guidelines and applicable regulations and laws. Works with safety manager and trainer to establish and maintain a strong safety culture, including attending and participating in monthly Safety Meetings, participating on committees, assisting with employee training, engagement and recognition, and similar activities. Responds to equipment failures, schedule delays, service issues, incidents, injuries, etc., work with appropriate emergency personnel to resolve problems; ensure timely completion of reports and required follows-up and insurers as necessary; participates in investigations and preparation of materials for use in hearings, lawsuits, and insurance investigations.Recording of data, including ridership, on-time performance, hours, miles of service, adherence, and employee performance.

Directly supervise over 250 operators, amongst assisting multiple departments throughout the agency with any needs pertaining to Operations. Dispatching, respond to, manage, and investigate accidents, incidents, and emergency situations involving Agency personnel, equipment, or facilities. Assign work while adhering to the MOU, Amalgamated Transit Union. Investigate customer complaints, schedule, and organize FTA and DOT Random Drug and Alcohol Tests and Post Accident Tests. Perform coaching’s, write observation reports, and write yearly employee evaluations.  Complete the daily Mark-Up for the Extra Board, create, and post weekly hold downs, log PTO changes and attendance through Oracle. Work with planning to create destination signs/ codes for Agency transit vehicles using IPS, creating and updating detours, deadheads and left and rights. Schedule Steward, employee and hearing officers for grievances, discipline hearings and ARB/ NSC hearings. Schedule meetings, suspension days, and special events including an instructional guide for the event. Participate in the bidding process, adjust operator PTO accrual, manage vehicle reservations, update the Intranet documents. Train new and returning employees on Extra Board Procedures. Give new hire presentation for Operations on graduation day along with entering info into excel scheduling roster and assisting with PTO.

Operated Agency transit and support vehicles in revenue and non-revenue service. Maintained an established schedule along a designated route. Ensured passenger safety, collected proper fares, provided transit information, prepared report forms, reported equipment defects and failures.

Managed up to 140 employees in a fast-paced retail warehouse environment. Interviewed applicants, trained new and existing employees, and issued disciplinary action. Maintained OSHA safety standards. Performed random audits to ensure compliance of company policy and procedures. Proficient in Kronos software used for scheduling employees and maintaining weekly timesheets. Evaluated budget and collected and reviewed departmental documents.