• Executed all technical writing projects for Appareo and its 4 sub-companies.• Wrote and maintained documentation for over 25 software programs/apps and over 30 hardware products for technical and non-technical audiences.• Created documents such as: software user guides, hardware installation manuals, maintenance manuals, quick reference guides, troubleshooting guides, FAQs, data sheets, service bulletins, and FAA documentation.• Re-wrote suite of 5 outdated software guides and reduced word count by 50% by simplifying language and omitting unnecessary information.• Created 200+ pages of end-user installation, maintenance, and software instructions for industrial malting equipment.• Analyzed audience needs for new projects to determine best deliverable types, information, and format for delivery.• Beta tested new software programs and apps to ensure a good customer experience and proposed UI/UX text and design improvements.• Worked with colleagues across the entire company throughout the project cycle—from providing initial project estimates to customer delivery and updates post-launch.• Audited existing documentation and website content for format, information, and delivery improvements.• Received Core Award for delivering exceptional customer value.