• Administer servers, desktop computers, printers, routers, switches, software deployment, security updates and patches.• Manage virtual and physical cloud resources as required with an overall objective of improving the scalability, reliability, performance, and availability of the cloud infrastructure.• Architect, implement and support EC2, S3, Autoscaling, CloudFront, CloudWatch, IAM security services as needed.• Provides support for hardware and software, workstations, servers, local and wide area networks, database systems, system security and access controls.• Windows group policy, roaming profiles and folder redirection, Active Directory management• Imagining laptops and desktops with use of logicube Imaging machine• Develop and maintain accurate documentation for internal procedures and services• Using Sophos to manage web services and proxy settings for local and EC2 environments• Implementation of remote access using xenpp for AWS

• Notification of decommissioning systems to service providers that were affected• Develop decommission business, schedule and strategy for tools that are slated for decommission.• Identify and inform service providers on best practices to move forward with decommissioning tasks• Creating new accounts within new tools that users are transitioning to from decommissioned system• Ensuring compliance for all data removal/archival regulations from decommissioned systems• Work with database and application teams to gather requirements for new projects and expansion to existing applications

• Monitoring and analysis, and performance tuning; troubleshooting system software installs, upgrades and maintenance on and Windows and LINUX servers• Assisted in support with technical team building, upgrading and maintaining Windows server hardware in test, development and production environments• Provided detailed documentation to customer and users on the application processes as well as other application interfaces via training and soft copy documentation• Working with multiple systems Monitoring networks, applications and providing documentation for the systems. • Installation and upgrade of EMC • Installation and upgrade of Red Hat certificates for Windows severs• Run wsus and sec scans on servers to comply with security parameters• Evaluates analytically and systematically problems of work flows, organization, and planning and develops appropriate corrective action

• Monitoring and analysis, and performance tuning; troubleshooting system software installs, upgrades and maintenance on and Windows and LINUX servers• Supported, and maintained servers and other computer systems, also planned for and responded to service outages and other problems• Evaluates analytically and systematically problems of work flows, organization, and planning and develops appropriate corrective action• Work with database and application teams to gather requirements for new projects and expansion to existing applications.• Assisted in support with technical team building, upgrading and maintaining Windows server hardware in test, development and production environments• Network administration (including backup, security management, user account management, internet access, office systems and applications support• Actively participate in the System Administration, development, implementation and adherence to documentation changes, system standards, policies and procedures• System security INFOSEC certification, On site DTO, DISA Gold Disk scan, managing Symantec Anti-Virus Scans• Provided detailed instructions to customer and users on the application processes as well as other application interfaces via training and soft copy documentation.• Active Directory 2003 implementation and management; Manage Sites and Services; Manage integrated DNS environment; Manage AD security group and access control• Working with multiple systems. Monitoring networks, applications and providing documentation for the system. Also providing testing assistance during upgrades of applications.

Helpdesk Lead Tier 2- System/Network Administrator • Maintains and manages divisions LAN security and network performance• Developed and documented procedures for installation, use and solving problems of communications hardware and software.• Acts as a liaison for Manpower training and On Line Training, Instructs users in the use of equipment• Additional duties include account creation and disable using eTrust Management CA Tools and Heat Ticketing system• Managed data center requirements• Creation and implementation of system administration documentation polices• Performs basic systems security administration functions, including creating customer profiles and accounts• Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency

• Manages the LAN/Wan data communication network• Implements and supports the operating systems and tools used within all Departments• Maintains departmental based server equipment both hardware and software, Installed, supported, and maintained servers and other computer systems, also planned for and responded to service outages and other problems• Provided operator documentation, procedures, and technical assistance in training new employees on current network and system operations• Monitor applications and systems for current performance and potential performance issues, Trouble--shooting on desktops and laptops for internet failure, and virus problems• Administer the network, troubleshoot server issues, and update workstations• Provide technical feedback on issues and resolutions, provided close support