Angela L. Email and Phone Number

• Report Development - Produces ad-hoc reports and analyses as directed by management using SQL, SSRS, Tableau, Crystal Reports, Microsoft Access, and Microsoft Excel. Performs GEO access reporting using GEOAccess and Quest Analytics as required for state-wide analysis. Designs, creates, documents, and maintains SSIS Packages. Responsible for all duties involving research, education, communication, and regulatory compliance evaluation as it pertains to provider networks and all health care providers types.• Technical Support - Promotes efficient, effective use of PC's on a day-to-day basis by providing timely technical support. • Consulting - Fields questions, solves problems and gives any required assistance in the use of PC hardware and/or departmental specific software; this includes answering phone calls, handling walk-up requests and going to user areas to give assistance when needed.• Coordination - Maintains regular contact with I/S to ensure that existing and proposed application software and hardware requirements are compatible with current and future information requirements and corporate standards.• Customer Service - 25+ years customer service experience; excellent oral and written communication skills.• Database Administration - Completed and implemented the CATS (Call and Activity Tracking System) database for the Marketing Technology Department as well as several other databases for various areas. • System Administration - Evaluates, recommends, designs, develops, tests, troubleshoots and implements enhancements to systems based on end-user and management feedback. • System/Software Experience - Facets, Cactus, Microsoft Access, Microsoft SQL Server, SSRS, Tableau, GeoNetworks, Quest Analytics, Crystal Reports, Microsoft Office Suite, SalesLogix CRM - including customization using SalesLogix Architect and Cypress Enable.