Angela Schmidt Email & Phone Number

Mishawaka, In, Us

San Jose, California, Us

• After only ten months in role I assumed additional Project Manager duties for two customer’s within Area of Responsibility resulting in no work disturbances and on time deliverables. • Worked with Partner, Account Team, Professional Services and Customer to collectively develop a delivery model simplifying our implementation model increasing customer’s Return on Investment and comfort level with the process ensuring future success for all customers.• Developed an engagement strategy of collaboration within the sales and professional services organization resulting in an expansive customer, partner relationship and increased value to customer.• Coordination of implementation resources to ensure proper installations and customer satisfaction.• By leveraging broad foundational industry and technical knowledge I was able to assune the role of a technology advisor, connecting business to technology and customers to product management.• Monitor usage trends, proactively identifying challenges and optimization opportunities to ensure customer’s achieve their goals and increase their Return on Investment.

Valparaiso, Indiana, Us

This program is designed to equip professionals with the skills and knowledge to create and deliver exceptional customer experiences.

Redmond, Washington, Us

CSM of the Year 2019, Titanium award 2020 and Customer Success Impact Award for Customer First 2022•High performing leader achieving year over year growth of over 15% and exceeding targets each year including this fiscal with a 130% obtainment. Utilizing in-depth Microsoft Dynamics ERP (Supply Chain, Commerce, Finance and Operations) and CRM (Sales, Customer Service, Field Service, Marketing) experience built strong relationships with customers, monitoring their ERP and CRM implementations to ensure successful delivery. • Gained customer trust resulting in reduced churn throughout Area of Responsibility (AOR), workload expansion, quota attainment, sale of additional Unified Support Agreements, increased consumption and most importantly increasing our customer’s ROI.• Helped customers establish clear goals, milestones, streamlined business processes providing a clear path to a ROI. Resulting in increased customer satisfaction, expansion of D365 and Support Contracts. • Established and expanded customer relationships, product adaptation and expansion within AOR be addressing combative C-suite, due to duration of deployment, utilizing the entire Microsoft/Partner Team. Created a cadence including Support leadership, D365 CTO, Fast Track, Account Team and Premier which demonstrated One Microsoft restoring a focused approach. Resulted in an D365 expansion in Australia and EU with planned expansion across Asia and Latin America.• Assumed the additional responsibility of Project Manager serving as single point of accountability, resource coordination and escalation resulting in a repaired customer relationship, growth in MAU and licenses. Grew Customer MAU from 2,305 to 57,568 .• Coached team to maintain delivery excellence, customer expectations by utilizing operational rigor achieving increased YoY usage, workload expansion and obtaining customer recommendations.

Redmond, Washington, Us

Built cohesive relationship with other account stakeholders, partners and customers resulting in increased sales, sustainability and growth. Promoted to Account Delivery Executive within 18 months of hire.• Provided delivery oversight, managed business development, financial management, client relationships and overall services account strategies.• Within the first 6 months of assuming role achieved YoY growth of 16.3% totaling 3.84 million in assigned area of responsibility. • Helped develop and successfully executed account strategies in support of new work sold resulting in an engagement of 1.2 million.• Led a team of 10 delivering high-quality outcomes which was an increase of 3 resources within area of responsibility totally approximately 1.5 million.

Redmond, Washington, Us

Developed and maintained customer support plans and relationships using complex analytical skills to recognize customer needs while improving performance, customer satisfaction and increasing revenue. • Assumed additional responsibility of Project Manager for MCS engagements while continuing to fulfill the role of Technical Account Manager. Monitored project status, adherence to schedules, requirements, deadlines and budgets. Total value for area of responsibility over 9-million. • YoY growth of 30% totaling 10.9 million.• Managed a diverse team of twenty engineers, consultants, developers, partners and 3rd party vendors driving collaboration while increasing customer satisfaction from mid box scores to 100% top box scores averaging 887 for overall Survey Quality Store (SQS). • Utilized aggressive networking skills to bridge gaps and liaison within customer leadership, internal teams, Partners and 3rd party vendors resulting in an 8-million-dollar Premier Proposal, increased from the previous year’s 1.2 million.• Assumed DoD Cloud Lead for JNTDISA ensuring the success of the Technical Account Manager community while we helped drive the DoD towards the Cloud resulting in Azure engagements over 1.2 million.

Arlington, Va, Us

Managed a team of 6 Consultants across multiple sites that delivered best in class ISV solutions to business problems through information technology.• Managed Dynamics CRM/TMT projects worth over 2 million. Monitored project status, adherence to schedules, requirements, deadlines and budgets resulting in increases in YoY product sales averaging 33%.• Worked with internal team, client leadership, partners and 3rd party vendors to implement operational processes and technology that support value creation and process efficiency across operational and technical functions. Bringing about a customer reporting an overall cost benefit of $1.4 million annually.• Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets, resulting in a customer’s reporting a 35% efficiency gain within 2 months of implementing TMT.• Managed and mentored 6 team members, conducted periodic reviews, identified areas of development and opportunities for their growth. • Perform customizations, upgrades, training and technical support for Dynamics CRM, TMT and ETSI installations.

Seattle, Washington, Us

Assumed resposiblieties of both project manager and CRM Consultant with overall responsibility for the management, performance and successful implementation.• Managed multiple Dynamics CRM/TMT projects each worth over 2 million. • Implemented business automation ISV solutions using Microsoft CRM Software by performing gap analysis and translating business requirements into application functional requirements• Support application implementation through requirements, design, reviews, quality assurance testing, deployment and support• Created product documentation and facilitated training for all stakeholders• Monitored project status, staffing, adherence to schedules, requirements, deadlines and budgets resulting in increases in YoY product sales averaging 33%.

Madrid, Es

Provided application-specific consulting services to customers including; facilitating business development sessions, providing training related to utilizing the application, preparing trip reports, escalating client issues to Implementation Managers, and performing follow-up on customer technical issues.• Training of ERP/CRM software (Prophet 21) brought about increased utilization and increased customers’ operational efficiencies.• Facilitated business process development sessions which eliminated unnecessary procedures allowing for easier communication, document management and reporting.• Provided application consulting reducing the level of inventory and labor cost through improved planning, controls, better allocation of staff and reduced overtime.• Earned customer confidence, trust and loyalty by serving as the customer advocate increasing renewals and customer survey results.