Healthcare Hospital Retail

KELLI’S GIFT SHOP SUPPLIER, Carrollton, Texas • 2014-PresentWholesale supplier of 5,000+ items from 700 different vendors (www.kellisgifts.com).Account ExecutiveLiaise extensively with buyers, delivering high-impact presentations covering entire range of company products / services. Collaborate with internal and e-commerce customers to ensure quality and timely deliverables in alignment with requests. Promote new offerings, apply new sales tools, and effectively implement promotions as well as incentives.Key Contributions:• Grew accounts by forging productive relationships with clients and strategically managing full sales and customer planning lifecycles with commitment to addressing needs as well as surpassing expectations.• Achieved turnaround of stagnant sales, generating 6% growth through enhanced offerings.• Propelled team performance through training of new hires on products, selling tools, and best customer service practices.• Delivered over 120% of goals via product incentives, effectively managing 300+ accounts and surpassing goals of 60%.• Boosted sales / commission 6% over previous year by embracing and fuelling e-commerce business.

MOVADO GROUP INC., Allen / Austin, Texas • 1995-2014Luxury watch company outlet. www.movado.com.Store Manager / New Store ManagerSpearheaded development, implementation, and enforcement of store policies, procedures, and goals with focus on surpassing corporate objectives. Coordinated efforts of multidisciplinary team comprised of sales, inventory control, and services specialists. Ensured compliance with merchandising standards, covering proper displays and accurate pricing. Worked closely with upper management in strategic sales planning.Key Contributions:• Played instrumental role in increasing sales and market share by collaborating with corporate leaders in development of enhanced promotional plans.• Elevated luxury experience by greeting customers and quickly addressing inquiries, complaints, and special requests.• Took on management of new store in 2005, driving performance from start-up to over 23% growth in one year ($650K to $850K) through enhancements in commission, inventory, and sales processes as well as customer outreach.• Received Rookie of the Year Award for new store achievements and Store of the Year Award in 2007 ($1M+ sales).• Maintained best inventory turnover rates among 23 stores.• Boosted team performance through training and motivational leadership.• Raised customer satisfaction and loyalty by establishing customer-centric culture of service excellence.• Increased sales and staff motivation through orchestration of store remodeling, including streamlining of operations, security features, and state-of-the-art lighting.• Ranked as top sales performer in Austin location, generating monthly sales totaling over $70K and winning Chairman of the Year Award (highest in corporate history).